Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Evaluate and redesign customer processes to enhance experiences and drive efficiency.
- Company: Join Walsall Council, dedicated to exceptional customer engagement.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative culture with opportunities for career growth.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Strong analytical skills and experience in business improvement projects.
The predicted salary is between 39152 - 41771 £ per year.
Customer Engagement - About Us:
We are committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.
The Customer Business Analyst will play a role in evaluating and redesigning our customer effort score processes. This position involves working closely with various departments to ensure that new systems are designed and re-evaluated against the newly designed processes. The role will also require a strong understanding and ability to produce development tests and plans, adhering to the Council programme and project management methodology and governance.
Key Responsibilities:
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle, produce clear and concise written test and plans working in a matrix management environment.
You should have:
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications:
- Bachelor’s degree in business administration, Management, or a related field OR Evidence of the equivalent and having relevant experience.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
If you are passionate about improving customer experiences and have the skills and qualifications we are looking for, we would love to hear from you.
Closing Date: 14th May 2026
Customer Business Analyst - Ref: EE02526 in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Business Analyst - Ref: EE02526 in Walsall
✨Tip Number 1
Get to know the company inside out! Research Walsall Council's customer experience strategies and think about how your skills can enhance their processes. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your analytical skills and problem-solving abilities. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! Make sure your supporting information is detailed and reflects your unique voice. We want to see what makes you, well, you!
We think you need these skills to ace Customer Business Analyst - Ref: EE02526 in Walsall
Some tips for your application 🫡
Be Personal and Authentic: When you're filling out your application, make sure it sounds like you! We want to hear your unique voice and experiences. Avoid over-relying on AI; instead, share your personal insights and stories that highlight your skills.
Nail the Supporting Information: This is your chance to shine! Make sure to provide a detailed supporting information statement that clearly outlines how your skills and experience meet the criteria in the employee specification. This is crucial for getting shortlisted!
Show Your Analytical Skills: As a Customer Business Analyst, your analytical prowess is key. Use your application to demonstrate your problem-solving abilities and how you've successfully improved processes in the past. Concrete examples will make your application stand out!
Follow the Application Guidelines: Remember, we don’t accept CVs, so stick to the online application form. Fill out all sections, especially work history and qualifications. It’s all about making it easy for us to see why you’re the perfect fit for the role!
How to prepare for a job interview at Walsall Council
✨Know Your Customer Experience Strategies
Before the interview, brush up on customer experience strategies and processes. Understand how they relate to the role of a Customer Business Analyst. This will help you articulate your thoughts on improving customer effort score processes during the interview.
✨Prepare Your Supporting Information Statement
Make sure your supporting information statement is detailed and directly addresses the criteria in the employee specification. Use specific examples from your past experiences that showcase your analytical skills and problem-solving abilities.
✨Practice Collaboration Scenarios
Since the role involves working closely with various departments, think of examples where you've successfully collaborated in the past. Be ready to discuss how you can align different teams with the Customer Experience Strategy.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with business improvement and analysis projects. Bring examples of how you've used data analysis to drive efficiency and effectiveness, and be ready to explain your approach to producing development tests and plans.