At a Glance
- Tasks: Support communities by tackling anti-social behaviour and helping victims feel safe.
- Company: Join whg, a top employer dedicated to creating sustainable communities.
- Benefits: Enjoy a competitive salary, 27 days leave, and flexible working options.
- Other info: Be part of an inclusive workplace that values trust, respect, and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in anti-social behaviour management and strong communication skills required.
The predicted salary is between 39539 - 41772 £ per year.
Salary: £39,539 - £41,772 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Permanent, Full time, 37 hours per week
Closing Date: 10th August 2026
Interview Date: 20th August 2026
Help us create safer, stronger communities. At whg, our customers deserve to feel safe in their homes and neighbourhoods. As a Community Safety Advisor, you’ll play a vital role in tackling anti-social behaviour, supporting victims and working with customers, colleagues and partner agencies to resolve complex situations that make a real difference to people’s lives. This is a varied and rewarding role where no two days are the same. One day you could be supporting a vulnerable customer experiencing persistent anti-social behaviour, the next you could be working alongside the Police and partner agencies, preparing evidence for court or helping neighbours resolve long-standing disputes through restorative approaches. If you’re resilient, compassionate and confident dealing with challenging situations, we’d love to hear from you.
Main Job Responsibilities
- Investigate reports of anti-social behaviour, ensuring cases are managed promptly, fairly and professionally.
- Take a problem-solving approach to resolve anti-social behaviour, balancing support, prevention and enforcement to achieve sustainable outcomes.
- Provide advice, guidance and practical support to victims of anti-social behaviour, crime and domestic abuse, helping to reduce repeat victimisation.
- Work with perpetrators to encourage positive behavioural change while taking proportionate enforcement action where necessary.
- Manage a varied caseload, prioritising cases according to risk and impact.
- Gather evidence, prepare detailed case files and represent whg during court proceedings when required.
- Use restorative justice and mediation techniques where appropriate to help customers resolve disputes and improve neighbour relationships.
- Work collaboratively with the Police, local authorities and other partner organisations to achieve the best outcomes for customers and communities.
- Maintain accurate case records and produce clear, concise reports.
- Keep up to date with relevant legislation, case law and best practice relating to anti-social behaviour.
We're Looking For Someone Who Has
- Excellent verbal and written communication skills with the ability to communicate effectively with perpetrators and victims.
- The ability to produce accurate and succinct written reports.
- Computer literate including experience of using Word, and Excel spreadsheets.
- The ability to stay calm under pressure and communicate clearly when faced with agitation or aggression.
- Personal resilience with regards to potentially hostile environments or individuals.
- Significant experience of working in an anti-social behaviour environment.
- Experience of successful case management.
- In depth understanding of anti-social behaviour legislation.
- Experience of partnership working.
- A full, UK driving licence.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About Us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values- Trustworthy, Respectful, Accountable, Collaborative and Excellent - guide our work and our commitment to creating an inclusive workplace where everyone can thrive. We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website and read Our 2030 Plan. whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.
Community Safety Advisor in Walsall employer: Walsall Council
As a School Organisation Officer, you will join a supportive and dynamic team dedicated to enhancing educational opportunities for children. Our organisation values professional development, offering numerous growth opportunities and a collaborative work culture that prioritises employee well-being. Located in a vibrant community, we provide a meaningful role where your contributions directly impact the lives of families and children in the area.
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Advisor in Walsall
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Walsall Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Walsall Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Walsall Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Walsall Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Safety Advisor in Walsall
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Walsall Council:Before hitting send, make sure to tailor your application specifically to Walsall Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Walsall Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
