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- Tasks: Drive improvement in Adult Social Care and ensure quality assurance systems are robust.
- Company: Walsall Council, committed to making a meaningful difference in the community.
- Benefits: Competitive salary, generous leave, hybrid working, and development opportunities.
- Other info: Collaborative team culture with excellent career growth potential.
- Why this job: Make a real impact on community outcomes while enhancing your skills in a supportive environment.
- Qualifications: Experience in Adult Social Care with a focus on quality assurance and compliance.
The predicted salary is between 31357 - 34434 £ per year.
Are you passionate about driving improvement and making a meaningful difference in Adult Social Care? This rewarding role offers the opportunity to champion assurance, quality enhancement, and inspection readiness. You’ll work closely with the Assurance & Business Manager and a dedicated team to ensure services consistently exceed standards, harness evidence-based approaches, and foster a culture of continuous improvement. If you thrive on maintaining robust quality assurance systems, analysing performance to uncover opportunities, learning from feedback, and keeping services inspection-ready, this position will enable you to make a real impact. You’ll engage in purposeful analysis, insightful reporting, collaborative stakeholder interaction, and practical improvement initiatives that contribute to better outcomes for our community.
The Adult Social Care Assurance & Improvement Officers support the assurance and improvement team to implement and monitor quality assurance systems in Adult Social Care, ensuring compliance and readiness for inspections. The role involves resource and project management focused on service improvements.
Key duties:- Produce advice and guidance on quality assurance
- Analyse reports
- Monitor service performance
- Manage information systems
- Support inspection preparations
- Ensure compliance with data protection and risk management
Quality assurance and reporting: The officers are responsible for generating quality assurance reports, presenting data for meetings, and maintaining up-to-date content on the adult social care website. The role supports the development of directorate strategies, contributes to business continuity planning, and aids learning from complaints, compliments, and FOI requests.
About you: You will have experience working in an Adult Social Care or Health environment, with a focus on quality assurance, compliance or improvement activity. You’ll bring a strong understanding of CQC requirements and the Care Act 2014, and how these translate into day‑to‑day practice. You will be confident analysing data and reports, supporting inspections and reviews, and using learning from complaints, compliments and performance information to drive improvement. Experience of project support, managing change, and working collaboratively with a wide range of stakeholders is essential, alongside clear written and verbal communication skills.
What we can offer:
- A competitive salary and generous annual leave
- A supportive and collaborative working environment
- Access to a range of learning and development opportunities
- Hybrid working arrangements and Flexible Working/Flexi Time Policies to support you in meeting the needs of the business and maintaining a good work/life balance
Previous applicants need not apply. Interview Format: All interviews for this position will be held face to face, as we believe this offers the best experience for candidates and panel members.
If you would like to know more about this role, please contact: Seanna Lassetter: Seanna.Lassetter@walsall.gov.uk or Emma Cotterill: Cotterill@walsall.gov.uk
Closing Date for Applications: 12th May 2026
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of a Disclosure & Barring Service (DBS) check is a requirement for this role.
For further reasons to join us, please visit: https://go.walsall.gov.uk/employee-benefits
ASC Assurance and Improvement Officer - Ref: SS00526 in Walsall employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASC Assurance and Improvement Officer - Ref: SS00526 in Walsall
✨Tip Number 1
Get to know the company inside out! Research Walsall Council and their approach to Adult Social Care. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality assurance and improvement. Think about specific examples from your experience that demonstrate your skills and how they align with the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even share tips on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace ASC Assurance and Improvement Officer - Ref: SS00526 in Walsall
Some tips for your application 🫡
Be Yourself: When you're filling out your application, make sure it reflects your own voice and experiences. We want to know what makes you unique, so don’t hold back on sharing your personal insights!
Tailor Your Supporting Information: This is your chance to shine! Make sure to detail how your skills and experiences align with the specific criteria in the job description. The more relevant you are, the better your chances of getting shortlisted.
Skip the CV: Remember, we don’t accept CVs for this role. Focus on completing the work history and qualifications sections of the application form thoroughly. It’s all about showcasing your journey in a way that fits our requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Walsall Council
✨Know Your Stuff
Make sure you brush up on the Care Act 2014 and CQC requirements. Being able to discuss how these regulations impact day-to-day practice will show that you're not just familiar with the theory, but you can apply it in real situations.
✨Showcase Your Analytical Skills
Prepare to talk about your experience analysing data and reports. Think of specific examples where your insights led to improvements or changes in service delivery. This will demonstrate your ability to drive quality assurance effectively.
✨Engage with Stakeholders
Since this role involves collaboration, be ready to discuss how you've worked with various stakeholders in the past. Share examples of how you’ve managed relationships and facilitated communication to achieve project goals.
✨Prepare for Practical Scenarios
Expect to face scenario-based questions during the interview. Think about how you would handle inspection preparations or respond to feedback from complaints. Practising these scenarios will help you articulate your thought process clearly.