Walsall Council is seeking a permanent 2nd Line Support Officer to join the DaTS Customer Services Team at the Civic Centre in Walsall. Based across the borough, the role diagnoses and resolves hardware and software issues, including on-site visits to libraries and Active Living Centres.
You will handle complex incidents, assist with frontline call handling during peak times, escalate to specialist teams or suppliers, and contribute to device configuration and deployment for Council services.
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2nd-Line IT Support Specialist — Troubleshooting & Deployments in Walsall employer: Walsall Council
Walsall Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As a Residential Childcare Worker, you will have the opportunity to make a meaningful impact on the lives of children in care while benefiting from competitive pay, including additional compensation for sleep-ins, and access to ongoing training and professional growth within a dedicated team environment.
