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- Tasks: Supervise and motivate housekeeping staff while ensuring quality control and compliance with standards.
- Company: Walsall Healthcare NHS Trust provides essential NHS services to a diverse community in Walsall.
- Benefits: Enjoy a supportive work environment with opportunities for training and career development.
- Other info: Flexible hours and the chance to work in a state-of-the-art facility.
- Why this job: Join a dynamic team making a real impact on community health and well-being.
- Qualifications: No specific qualifications required; just a passion for leadership and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Support Service Supervisor – Housekeeping
Join to apply for the Support Service Supervisor – Housekeeping role at Walsall Council
Support Service Supervisor – Housekeeping
2 days ago Be among the first 25 applicants
Join to apply for the Support Service Supervisor – Housekeeping role at Walsall Council
Job Summary
The post holder will be responsible for:
To provide effective, efficient supervision for the provision of the Housekeeping service.
Job Summary
The post holder will be responsible for:
To provide effective, efficient supervision for the provision of the Housekeeping service.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main Duties and Responsibilities
- To supervise, motivate and be responsible for all housekeeping staff under your supervision.
- To supervise services and carry out auditing in accordance with the National Cleaning Standards 2025.
- To liaise with managers and heads of departments
- To ensure that quality control procedures are complied with and that control documentation is completed in any designated area of the Housekeeping Department.
- To be totally flexible within the Housekeeping Department throughout the site. To act on own initiative at all times, when senior management are unavailable to support, making decisions and actioning to enable the continuation of services
- To manage work schedules to accurately reflect the workload and make temporary adjustments to ensure service requirements are met within any designated area of the Housekeeping Department.
- The Supervisor is responsible for checking equipment issues, delivery and stock control of all cleaning materials on a daily basis.
- To ensure that all defects are reported in regard to equipment and the environment.
- To comply with Statutory and Health Authority Policies on Health & Safety and Hygiene Regulations and Governance.
- To carry out first line counselling of staff.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Main Duties and Responsibilities
- To supervise, motivate and be responsible for all housekeeping staff under your supervision.
- To supervise services and carry out auditing in accordance with the National Cleaning Standards 2025.
- To liaise with managers and heads of departments
- To ensure that quality control procedures are complied with and that control documentation is completed in any designated area of the Housekeeping Department.
- To be totally flexible within the Housekeeping Department throughout the site. To act on own initiative at all times, when senior management are unavailable to support, making decisions and actioning to enable the continuation of services
- To manage work schedules to accurately reflect the workload and make temporary adjustments to ensure service requirements are met within any designated area of the Housekeeping Department.
- The Supervisor is responsible for checking equipment issues, delivery and stock control of all cleaning materials on a daily basis.
- To ensure that all defects are reported in regard to equipment and the environment.
- To comply with Statutory and Health Authority Policies on Health & Safety and Hygiene Regulations and Governance.
- To carry out first line counselling of staff.
- To ensure that industrial relations and human relations within the Housekeeping Departments and the good relationships between Housekeeping Supervisors, Staff and Trades Unions are maintained and improved.
- To liaise closely with Senior Support Supervisor and report on the situation of service provision.
- To have the ability to practically solve problems on the shop floor to ensure services are not compromised.
- To have persuasive and influencing skills in getting the best out of staff and the resources available.
- To participate in the recruitment and selection of new employees.
- To have the ability to plan tasks and staff in an emergency or short notice, e.g. floods, commissioning of new buildings, closing of wards and bays.
- To be able to communicate verbally with all professionals across the Trust.
- To be able to work to personal deadlines and manage a team that have deadlines to meet.
- To carry a bleep and authorise, plan and organise any work that is required.
- To ensure that appropriate staffing levels are maintained at all times to ensure quality and delivery of service.
- To ensure that staff understand their responsibility regarding the general security of buildings.
- To carry out on the job training with staff following their induction training programme, including safe use of equipment along with mandatory and statutory training.
- To undertake any duties that are commensurate with the post and grade that have been discussed with the post holder.
- To attend mandatory training and any other training courses deemed necessary for the post holder to carry out their duties.
- To participate in annual staff appraisals.
- To wear the uniform as issued and maintain an appearance at a standard commensurate with the duties and role of the post.
- To wear an ID badge as issued in the interests of security in accordance with Trust policy.
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Support Service Supervisor - Housekeeping employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Service Supervisor - Housekeeping
✨Tip Number 1
Familiarise yourself with the National Cleaning Standards 2025, as this will be crucial in your role. Understanding these standards will not only help you during the interview but also demonstrate your commitment to maintaining high-quality housekeeping services.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and supervised teams in the past. Be ready to discuss specific situations where you successfully managed staff and resolved conflicts, as this is key for a supervisory position.
✨Tip Number 3
Research Walsall Healthcare NHS Trust and its recent developments, such as the new Urgent and Emergency Care Centre. Being knowledgeable about the organisation will help you tailor your responses and show your genuine interest in contributing to their mission.
✨Tip Number 4
Prepare to discuss your problem-solving abilities, especially in high-pressure situations. Think of examples where you've had to make quick decisions or adapt to unexpected challenges, as this will highlight your capability to maintain service continuity.
We think you need these skills to ace Support Service Supervisor - Housekeeping
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Service Supervisor - Housekeeping position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Leadership Skills: Since the role involves supervising and motivating staff, make sure to emphasise any previous leadership or supervisory experience in your CV and cover letter. Provide specific examples of how you've successfully managed teams or projects.
Demonstrate Problem-Solving Abilities: The job requires practical problem-solving skills on the shop floor. Include examples in your application where you've effectively resolved issues or improved processes in a similar environment.
Showcase Communication Skills: Effective communication is key in this role. Highlight your ability to liaise with various departments and staff members. Mention any experience you have in training or mentoring others, as this will be valuable for the position.
How to prepare for a job interview at Walsall Council
✨Show Your Leadership Skills
As a Support Service Supervisor, you'll need to demonstrate your ability to supervise and motivate staff. Prepare examples of how you've successfully led a team in the past, highlighting your approach to problem-solving and decision-making.
✨Understand National Cleaning Standards
Familiarise yourself with the National Cleaning Standards 2025, as this is crucial for the role. Be ready to discuss how you would ensure compliance and quality control within the housekeeping service during the interview.
✨Emphasise Flexibility and Initiative
The job requires flexibility and the ability to act independently when needed. Think of instances where you've had to adapt quickly to changing circumstances or take initiative in your previous roles, and be prepared to share these stories.
✨Communicate Effectively
Strong communication skills are essential for liaising with managers and staff. Practice articulating your thoughts clearly and confidently, and consider how you would handle difficult conversations or conflicts in the workplace.