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- Tasks: Manage licensing services, oversee officers, and ensure compliance with regulations.
- Company: Join the UK's leading age-inclusive jobs board focused on diverse opportunities.
- Benefits: Enjoy flexible working, 31 days annual leave, and a supportive employee assistance programme.
- Why this job: Make a real impact in your community while developing valuable skills in a dynamic environment.
- Qualifications: GCSEs in English and Maths, plus relevant licensing certificates or substantial experience required.
- Other info: Must be prepared for out-of-hours work and undergo security checks.
The predicted salary is between 36124 - 40476 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Senior Licensing Officer – Ref: EE05425
Grade: G8 Salary Range: £36,124 – £40,476 per annum (Pay Award Pending)
The post holder will be required to undertake duties outside normal working hours, including at short notice and may agree with their manager in advance a varied work pattern for a particular planned out of hours operation and duties.
The post holder must meet the mobility requirements of the post (day to day use of a suitable motor vehicle including for out of hours work).
- Under the general direction of the Team Leader, assist in the delivery of the Licensing service, in line with current corporate, national and regional policies and priorities.
- Under the direction of the Licensing Team Leader to co-ordinate, manage and assist Licensing Officers in the provision of the Licensing Service.
- Allocate work, identify and prioritise high risk cases, develop projects to tackle issues within scope of the service and positively contribute to partnership working to ensure resources are deployed to best effect to achieve appropriate impacts and outcomes for residents, businesses and visitors to Walsall.
- Produce statistical information and reports on finance and licensing activities as may be required.
- To provide excellent customer service at all times including overseeing the issuing of licences, registrations, permissions and permits in an accurate and timely fashion, dealing with initial contact with customers and to give advice and information and cover the duty officer role as necessary.
- Undertake the investigation of offences and other incidents of non-compliance with legislation within the scope of the service in line with policies procedures, service standards and statutory requirements.
- Write, review and consult on committee reports for matters in scope of the service, attend and present these reports to Licensing and Safety Committee and its sub committees and assist with any appeals to a court of summary jurisdiction where necessary.
- To undertake mediation meetings between applicants, agents, members of the public and licence holders.
You Will need:
- Good general education including English and Maths to GCSE or equivalent (level 2 on the national qualifications framework)
- Licensing certificates to show in-depth knowledge of subject area or number of years in service to prove substantial experience. Inclusive of BIAAB Level 2 for licensing practitioners (Alcohol and Gambling) or equivalent.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements
- 31 days paid annual leave plus bank holidays and flexing leave (max 3 days per quarter).
- Pension scheme
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Generous sickness cover
Closing date for applications: Sunday 24 th August 2025
View Job Description and Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them . Please see our Information for Applicants leaflet for further information.
This post is covered by the Government\’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
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Senior Licensing Officer - EE05425 employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Licensing Officer - EE05425
✨Tip Number 1
Familiarise yourself with the specific licensing laws and regulations relevant to the role. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former Licensing Officers to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking about how you would handle high-risk cases or customer complaints. Being able to articulate your thought process and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work flexible hours and manage a varied work pattern. Highlight any previous experience where you've successfully adapted to changing schedules, as this is a key requirement for the role.
We think you need these skills to ace Senior Licensing Officer - EE05425
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Senior Licensing Officer position. Make sure you understand the key responsibilities and qualifications required, such as the need for licensing certificates and experience in the field.
Craft a Detailed Supporting Information Statement: When filling out your application, include a comprehensive supporting information statement. Clearly outline how your skills, abilities, and experiences align with the specific criteria mentioned in the employee specification. This is crucial for being shortlisted.
Complete Work History and Qualifications Sections: Ensure that you fill out the work history and qualifications sections of the application form thoroughly. Highlight relevant roles and experiences that demonstrate your suitability for the Senior Licensing Officer role.
Follow Application Guidelines: Remember not to include a CV, as it will not be accepted. Stick to the application guidelines provided, and ensure all information is accurate and complete before submitting your application through our website.
How to prepare for a job interview at Walsall Council
✨Understand the Licensing Landscape
Familiarise yourself with current licensing laws and regulations relevant to the role. Being able to discuss recent changes or challenges in the licensing sector will demonstrate your knowledge and commitment to the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding high-risk cases or non-compliance incidents. Prepare examples from your past experience where you successfully managed similar situations.
✨Showcase Your Customer Service Skills
As customer service is a key part of this role, be ready to share examples of how you've provided excellent service in previous positions. Highlight your ability to communicate effectively and handle difficult situations with professionalism.
✨Demonstrate Flexibility and Adaptability
Given the requirement for out-of-hours work and varied schedules, convey your willingness to adapt to changing work patterns. Share experiences that illustrate your flexibility and ability to manage time effectively.
