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- Tasks: Manage payments for social care providers and resolve payment disputes.
- Company: Join Walsall Council, dedicated to improving adult social care services.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact in the community while developing valuable skills.
- Qualifications: Experience in finance or payments is essential; strong communication skills required.
- Other info: Ideal for those who thrive in fast-paced office settings.
The predicted salary is between 36000 - 60000 £ per year.
As a member of the Adult Social Care Commissioned Services Payments Team within Walsall Council, you will develop positive relationships with care providers across health and social care. This involves significant time spent communicating and negotiating with providers to ensure accurately validated payments are made in line with contract terms and service user individually commissioned support plans. Daily Duties
- Deliver a responsive payment service, validating payments against care levels and commissioned budgets.
- Act as the first point of contact for social care providers regarding service user payments.
- Confirm payment schedules and investigate any irregularities, escalating issues where necessary.
- Manage and resolve provider payment disputes using analytical and communication skills.
- Apply and validate annual provider uplifts to unit costs of care.
- Challenge and verify data accuracy when handling queries.
- Collaborate with Social Care, Finance, Procurement, and Commissioning teams to ensure accurate and auditable payment processes.
- Operate compliantly within contracted frameworks, policies, procedures and financial regulations.
Strong professionalism, ethical standards, and accountability.
- Excellent written and verbal communication skills.
- Ability to work independently, manage competing priorities, and perform under pressure.
- Proven experience in high-volume financial environments.
- Skilled in analysing large volumes of transactional financial data.
- Ability to build effective relationships with internal teams and external agencies.
- Experience within Payments, Contracts, Commissioning, Banking and Finance background is essential.
If you have experience in working in a busy office environment, excellent communication skills and worked within a Payment focused background with keen attention to detail, apply now!
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Officer - Commissioned Services Payments employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Officer - Commissioned Services Payments
✨Tip Number 1
Familiarise yourself with the key stakeholders in the Adult Social Care sector. Understanding the roles of care providers, social care teams, and financial departments will help you build rapport and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves significant communication and negotiation with care providers, being able to articulate your points clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved payment disputes or managed financial data in previous roles. Being able to share specific instances will showcase your analytical and problem-solving abilities.
✨Tip Number 4
Demonstrate your understanding of compliance and financial regulations relevant to the role. Showing that you are well-versed in these areas will highlight your professionalism and accountability, which are crucial for this position.
We think you need these skills to ace Officer - Commissioned Services Payments
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific duties of the Officer - Commissioned Services Payments position.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in financial environments, particularly in payments and contracts. Provide specific examples of how you've managed payment disputes or validated financial data in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples of how you've effectively communicated with stakeholders or resolved conflicts. This could be through written reports, emails, or verbal negotiations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Walsall Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Officer - Commissioned Services Payments position. Familiarise yourself with the key duties such as validating payments, managing disputes, and collaborating with various teams. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves significant communication with care providers, be prepared to discuss your experience in this area. Provide examples of how you've effectively communicated in previous roles, especially in resolving disputes or negotiating terms. Highlighting your verbal and written communication skills will be crucial.
✨Demonstrate Analytical Abilities
The job requires strong analytical skills to handle large volumes of financial data. Be ready to discuss specific instances where you've successfully analysed data or resolved complex issues. This could involve explaining your approach to verifying data accuracy or managing payment discrepancies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations related to payments and provider relationships. Think about potential challenges you might face in the role and how you would address them, showcasing your ability to work under pressure and manage competing priorities.
