Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Business Analyst to enhance customer experiences and improve processes.
- Company: Walsall Council is dedicated to exceptional customer service and continuous improvement.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while collaborating in a supportive team environment.
- Qualifications: A degree in business or related field is preferred; relevant experience is also valued.
- Other info: This role requires strong analytical skills and a commitment to safeguarding vulnerable individuals.
The predicted salary is between 30100 - 35400 £ per year.
Job Description
Job Title: Customer Business Analyst-EE05225
Job Type: Full-Time Fixed Term Contract 37 hours until 31/03/27
Pay: G8 role- Salary range £36,124- £40,476 (Pay award pending)
Customer Engagement About Us: We are committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.
The Customer Business Analyst will play a role in evaluating and redesigning our customer effort score processes. This position involves working closely with various departments to ensure that new systems are designed and re-evaluated against the newly designed processes. The role will also require a strong understanding and ability to produce development tests and plans, adhering to the Council programme and project management methodology and governance
Key Responsibilities:
- Evaluate current customer effort score processes and identify areas for improvement.
- Design and implement new systems and processes to enhance customer experience.
- Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
- Conduct business improvement and analysis projects to drive efficiency and effectiveness.
- Provide detailed reports and recommendations based on data analysis.
- During the product life cycle to produce clear and concise written test and plans working in a matrix management environment.
Employee Specification:
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Experience in business improvement and analysis projects.
- Knowledge of customer experience strategies and processes.
- Ability to work independently and as part of a team.
Qualifications:
- Bachelor\’s degree in business administration, Management, or a related field
- Or evidence of the equivalent and having relevant experience.
- Postgraduates will be welcomed to apply.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
How to Apply: If you are passionate about improving customer experiences and have the skills and qualifications we are looking for, we would love to hear from you.
If you have any questions, please feel free to contact:
Rebecca.jenkins@Walsall.gov.uk
Kirstin.Smith@walsall.gov.uk
Read more about our benefits at https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us
View Job Description and Employee Specification
Closing date for applications: 12 August 2025
This post is covered by the Government\’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people and vulnerable adults.
Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.
Information for Applicants
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.See our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting Agency applications or referrals at this time
About Us
Here at Walsall, we want to attract the best talent. That\’s why – as well as a satisfying and rewarding job – we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that\’s you, we\’re waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment.
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters – Children\’s Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children\’s Social Worker. #J-18808-Ljbffr
Customer Business Analyst- EE05225 employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Business Analyst- EE05225
✨Tip Number 1
Familiarise yourself with customer experience strategies and processes. Understanding the latest trends and methodologies in customer engagement will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the field of business analysis and customer experience. Attend relevant workshops or webinars to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of your analytical and problem-solving skills. Think of scenarios where you've successfully improved processes or systems, as these will be key talking points in your interview.
✨Tip Number 4
Research Walsall Council's current initiatives and projects related to customer experience. Being knowledgeable about their work will show your genuine interest in the role and help you tailor your responses during the interview.
We think you need these skills to ace Customer Business Analyst- EE05225
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Customer Business Analyst position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong Supporting Statement: When filling out the online application, ensure you provide a detailed supporting statement that clearly demonstrates how your experience and abilities meet the criteria outlined in the employee specification. This is crucial for being shortlisted.
Highlight Relevant Experience: In your application, focus on showcasing any previous experience in business improvement and analysis projects. Use specific examples to illustrate your analytical skills and problem-solving abilities, as these are key for the role.
Follow Application Instructions: Make sure to complete all sections of the application form, including work history and qualifications. Remember, do not attach a CV, as they are not accepted. Adhering to these instructions is essential for a successful application.
How to prepare for a job interview at Walsall Council
✨Understand the Customer Experience Strategy
Familiarise yourself with the company's Customer Experience Strategy. Be prepared to discuss how your skills and experiences align with their goals, particularly in enhancing customer satisfaction and streamlining processes.
✨Showcase Your Analytical Skills
As a Customer Business Analyst, strong analytical skills are crucial. Prepare examples of past projects where you successfully evaluated processes or implemented improvements, highlighting your problem-solving abilities.
✨Prepare for Collaboration Questions
Since the role involves working closely with various departments, expect questions about teamwork and collaboration. Think of specific instances where you worked effectively in a team to achieve a common goal.
✨Demonstrate Communication Skills
Excellent communication is key in this role. Be ready to explain complex ideas clearly and concisely. You might be asked to present a case study or analysis, so practice articulating your thoughts in a structured manner.
