At a Glance
- Tasks: Be the friendly face of Darlaston Swimming and Fitness Centre, assisting customers and managing payments.
- Company: Join Walsall Council, dedicated to inclusivity and community empowerment.
- Benefits: Enjoy flexible working hours, generous holidays, and a fantastic pension scheme.
- Other info: Embrace diversity and grow in a supportive environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer care skills and ability to handle payments and admin tasks.
The predicted salary is between 20000 - 30000 £ per year.
We are seeking a friendly and professional Centre Assistant to join our team at Darlaston Swimming and Fitness Centre. This front-line role is vital in ensuring a welcoming environment for our customers and supporting the smooth operation of our facilities.
Responsibilities
- Handle payments for services in line with financial procedures
- Assist customers with enquiries in person, via email, and over the phone
- Perform routine administrative tasks
- Control access to facilities following operating procedures
- Operate office and ICT equipment
- Enter data into ICT management systems
- Maintain a safe environment for staff and customers
- Support coordination of swimming lesson programmes
- Assist with promotional activities within the centre
- Communicate effectively with customers in spoken English
- Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to any time they were overseas.
Qualifications
- Strong understanding of customer care in a service environment
- Ability to process payments and perform administrative tasks
- Ability to enforce access policies and maintain safety standards
- Competence in using office equipment and leisure-specific IT systems
- Knowledge of data protection and confidentiality
Behaviours & Values
- Professionalism: Embrace innovation and challenge negative behaviours
- Accountability: Take ownership of performance and promote inclusivity
- Transparency: Collaborate and share information effectively
- Ethical Conduct: Treat others with respect and build trust
Other Requirements
- Commitment to equality of opportunity
- Awareness of confidentiality and data handling
- This post is covered by the Government\'s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Benefits
- Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available)
- Generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development
- Walsall Council is committed to creating and working to uphold an inclusive environment where every person feels empowered, valued and respected
- We strongly encourage applications from individuals across diverse backgrounds, and we work to treat all applicants fairly and without discrimination
- We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community
- We recognise that achieving true inclusivity is an ongoing journey; together, we strive to create a welcoming workplace that celebrates differences and empowers everyone to thrive
Location
Living in Walsatt Part of the Black Country, famous for its enterprising and industrial past, Walsatt is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsatt, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. Find out more about Living in Walsatt.
Equal Opportunity
Walsall Council is committed to creating and working to uphold an inclusive environment where every person feels empowered, valued and respected. We strongly encourage applications from individuals across diverse backgrounds, and we work to treat all applicants fairly and without discrimination. We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community.
Centre Assistant in Wednesbury employer: Walsall Council
Walsall Council offers a supportive and inclusive work environment for Centre Assistants at Darlaston Swimming and Fitness Centre, where employees are valued and encouraged to grow through generous training opportunities and flexible working arrangements. With a commitment to diversity and equality, the council fosters a culture that empowers individuals from all backgrounds, making it an excellent place for those seeking meaningful and rewarding employment in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Assistant in Wednesbury
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Walsall Council. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Walsall Council. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Centre Assistant in Wednesbury
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Walsall Council aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Walsall Council
✨Highlight Your Passion for Sports
When chatting with Walsall Council, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
