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- Tasks: Be the friendly face of Darlaston Swimming and Fitness Centre, assisting customers and managing payments.
- Company: Join Walsall Council, dedicated to inclusivity and community empowerment.
- Benefits: Enjoy flexible working hours, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer care skills and ability to handle payments and admin tasks.
- Other info: Embrace diversity and grow in a supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
We are seeking a friendly and professional Centre Assistant to join our team at Darlaston Swimming and Fitness Centre. This front-line role is vital in ensuring a welcoming environment for our customers and supporting the smooth operation of our facilities.
Responsibilities
- Handle payments for services in line with financial procedures
- Assist customers with enquiries in person, via email, and over the phone
- Perform routine administrative tasks
- Control access to facilities following operating procedures
- Operate office and ICT equipment
- Enter data into ICT management systems
- Maintain a safe environment for staff and customers
- Support coordination of swimming lesson programmes
- Assist with promotional activities within the centre
- Communicate effectively with customers in spoken English
- Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to any time they were overseas.
Qualifications
- Strong understanding of customer care in a service environment
- Ability to process payments and perform administrative tasks
- Ability to enforce access policies and maintain safety standards
- Competence in using office equipment and leisure-specific IT systems
- Knowledge of data protection and confidentiality
Behaviours & Values
- Professionalism: Embrace innovation and challenge negative behaviours
- Accountability: Take ownership of performance and promote inclusivity
- Transparency: Collaborate and share information effectively
- Ethical Conduct: Treat others with respect and build trust
Other Requirements
- Commitment to equality of opportunity
- Awareness of confidentiality and data handling
- This post is covered by the Government\’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Benefits
- Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available)
- Generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development
- Walsall Council is committed to creating and working to uphold an inclusive environment where every person feels empowered, valued and respected
- We strongly encourage applications from individuals across diverse backgrounds, and we work to treat all applicants fairly and without discrimination
- We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community
- We recognise that achieving true inclusivity is an ongoing journey; together, we strive to create a welcoming workplace that celebrates differences and empowers everyone to thrive
Location
Living in Walsatt Part of the Black Country, famous for its enterprising and industrial past, Walsatt is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsatt, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. Find out more about Living in Walsatt.
Equal Opportunity
Walsall Council is committed to creating and working to uphold an inclusive environment where every person feels empowered, valued and respected. We strongly encourage applications from individuals across diverse backgrounds, and we work to treat all applicants fairly and without discrimination. We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community.
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Centre Assistant employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Assistant
✨Tip Number 1
Get to know the centre! Before your interview, pop by Darlaston Swimming and Fitness Centre to get a feel for the vibe. Chat with staff and customers if you can; it’ll help you understand their needs and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making people feel welcome, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common office equipment and ICT systems. If you’ve used similar tools before, mention that in your interview to highlight your competence and readiness to jump right in.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the team culture or how they handle customer feedback. This shows you’re engaged and keen to be part of the team. Plus, it helps you figure out if it’s the right fit for you!
We think you need these skills to ace Centre Assistant
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer service. We want to see how you’ve made customers feel welcome and valued in previous roles. Share specific examples that demonstrate your ability to handle enquiries and resolve issues.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills match the responsibilities of the Centre Assistant role, especially around administrative tasks and safety standards.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to us quickly and securely. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Walsall Council
✨Know the Centre Inside Out
Before your interview, take some time to research Darlaston Swimming and Fitness Centre. Familiarise yourself with their services, facilities, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Care Skills
As a Centre Assistant, customer care is key. Prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. Highlight your ability to communicate clearly and professionally, as this is crucial for the role.
✨Demonstrate Your Administrative Competence
Be ready to discuss your experience with administrative tasks and using office equipment. You might be asked about your familiarity with ICT management systems, so brush up on any relevant software you’ve used before. Being able to articulate your skills in this area will set you apart.
✨Emphasise Your Commitment to Inclusivity
Walsall Council values diversity and inclusivity, so be prepared to talk about how you can contribute to creating a welcoming environment. Share any experiences that demonstrate your commitment to equality and respect for all individuals, which aligns with the council's values.
