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- Tasks: Support the Care Group Management team in delivering patient care and managing administrative tasks.
- Company: Join Walsall Council's dynamic healthcare team making a real difference in the community.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Be part of a transformative programme improving health and social care for local residents.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Opportunity for career growth in a fast-paced healthcare setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary
The Division of Community Services are looking for a highly motivated individual to provide comprehensive business and administrative support to the Care Group Management Team ensuring effective performance monitoring, service development and operational delivery. The successful candidate will have experience of preparing high-quality reports, dashboards and presentations along with the ability to extract and analyse data from a variety of sources. Good communication and organisational skills are essential in order to arrange and participate in meetings and liaise with clinicians and stakeholders. PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main Duties of the Job
- To support the Care Group Management Team by inputting and extracting data from a number of sources in the development of dashboards, reports and governance updates
- To ensure the Care Group Management Team are fully prepared for meetings with supporting paperwork and data
- To manage the development and implementation of neighbourhood teams / community clinics including setting up appointment systems for patients / service users
- Support business development and project management relating to transformation and service redesign
- Develop partnerships with internal and external stakeholders
- Ensure robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
- Provide professional/developmental support to administrative staff across the Care Group
About Us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Details
- Date posted: 29 January 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £31,049 to £37,796 a year per anum pro rata
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 407-COMMUNITY-7720975
- Job locations: Blakenall Village Centre, Thames Road, Walsall, WS3 1LZ
Job Description
The role of this position is to support the Care Group Management team in the delivery and monitoring of operational performance ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will be required to liaise with senior clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures. The postholder will also be required to ensure that robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
Person Specification
Essential
- Degree level qualification in relevant subject or equivalent knowledge skills and experience
- Qualification in IT packages, ECDL or equivalent
Skills and Aptitudes
- Ability to work using own initiative
- Ability to work effectively as part of a team
- Effective decision-making skills
- Demonstrates motivation
- Effective analytical skills
- Ability to input and extract data
- Ability to produce comprehensive data sets
- Experience of supervising / managing staff
- Experience of involvement in service redesign
- Effective time management skills
Effective written and verbal communication skills
Knowledge
- Knowledge of NHS Policy
- Knowledge of confidentiality and data protection issues
Experience
- Working knowledge of Microsoft Office applications
- Experience of working within multi-professional teams
- Experience of data analysis
Desirable
- Previous experience in an NHS / Primary Care / Local Authority role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer Details
Walsall Healthcare NHS Trust
Blakenall Village Centre
Thames Road
Walsall
WS3 1LZ
https://walsallhealthcare.nhs.uk
#J-18808-Ljbffr
Care Group Support Officer employer: Walsall Council
Contact Detail:
Walsall Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Group Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Walsall Council or in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and patient pathways. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your calm and confident attitude during interviews. Share examples of how you've handled challenging situations in the past – it’ll demonstrate your fit for the demanding environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Care Group Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the key responsibilities of the Care Group Support Officer role. We want to see how you can bring your unique skills to our team!
Showcase Your Experience: Don’t forget to emphasise your previous experience in managing a service. We’re looking for someone who can handle the demands of the role, so share specific examples that demonstrate your calm and confident approach in challenging situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Walsall Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Group Support Officer. Familiarise yourself with service management concepts, patient pathways, and the specific protocols mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since previous experience in managing a service is essential, be ready to discuss your past roles and how they relate to this position. Prepare specific examples of how you've handled challenges in a demanding environment, managed teams, or improved processes. This will demonstrate your capability and readiness for the role.
✨Communicate Effectively
As you'll be liaising with both clinical and non-clinical personnel, practice clear and concise communication. Think about how you can convey complex information simply and effectively. During the interview, listen carefully to questions and respond thoughtfully, showing that you can engage with diverse teams.
✨Emphasise Teamwork and Flexibility
Walsall Council values teamwork and flexibility, so be prepared to discuss how you've worked collaboratively in the past. Share examples of how you've adapted to changing demands and supported your colleagues. This will highlight your ability to thrive in a dynamic environment and align with the organisation's values.
