Senior Project Manager

About Walr:

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we’re not just offering a job – we’re inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

About The Role:

At Walr, the role of the Senior Project Manager is instrumental in the planning, execution, and delivery of Sample Only and Full-Service Projects to our clients. The ideal candidate is someone who loves to take ownership, work directly with clients, and likes to feel empowered to make decisions that result in high levels of client satisfaction.

Key Responsibilities:

1. Take full ownership and responsibility for managing and overseeing all aspects of high-complexity projects, both internally and externally.
2. Independently lead projects from start to finish, including project kick-offs, fieldwork management, quality control, and communication with both internal and external teams, ensuring timely data delivery to clients.
3. Ensure client needs are fully met, with a focus on exceeding expectations wherever possible.
4. Provide expert consultancy to clients, leveraging strong knowledge of questionnaire design, logic, and the data collection process.
5. Successfully manage multiple projects and priorities by planning, organizing, and working well under pressure, always taking full responsibility for your projects.
6. Collaborate effectively with internal teams and external partners to ensure timely and efficient project delivery.
7. Ensure project quality meets the highest standards and adheres to all relevant guidelines and requirements.
8. Adapt quickly to changing priorities, deadlines, and challenges through strong problem-solving and analytical skills.
9. Control project budgets to maximize profitability without compromising quality, and process invoices promptly.
10. Support, delegate tasks to, and train other team members, contributing to their development and success.
11. Assist clients with Walr technology products, offering guidance and support as needed.
12. Provide bid support and strategic recommendations to the account management team.
13. Complete, follow, and maintain all required company processes efficiently.
14. Proactively identify potential project challenges and suggest solutions.
15. Escalate challenges to your line manager when necessary, ensuring timely communication.
16. Represent a strong understanding of Walr and its services in all client interactions and project management tasks.

Desired Experiences:

1. 3-5 years of experience in either research agency and/or panel/sample business.
2. Experience in online quantitative data collection.
3. Proven track record of project management in a similar environment.
4. Highly strategic and consultative individual with an innate curiosity and passion for the new and the ability to explore additional research opportunities with clients simultaneously.
5. Experience working with global clients within fast-moving sectors.
6. Sample, Research Services and Software experience as well as managing the research project lifecycle.
7. Confident communicator with clients via all channels; F2F/telephone/email.
8. Proficiency in basic computer software/tools, i.e. MS Office.
9. Good working knowledge of SPSS.
10. Excellent project management, communication, and administrative skills.
11. Technical Acumen.

Desired Skills & Attributes:

1. Self-Awareness: Demonstrates an honest understanding of one’s strengths and weaknesses, leveraging them to relate better to colleagues and contribute to a positive working environment.
2. Strong Communication: An effective communicator, both written and verbally. Able to communicate technical terms in commonly understood language using concise, clear, and appropriate language.
3. Time Management: Takes a methodical approach to daily work and is able to break down complex tasks into manageable segments.
4. Client Relationship Management: Committed to customer excellence by responding to queries promptly and providing products and services that customers value.
5. Professional Maturity: Demonstrated in one’s ability to consistently show respect for and incorporate various points of view.
6. Teamwork/Team Building: The ability to build and nurture strong interpersonal relationships, within and outside of WALR, is critical.
7. Comfort with Ambiguity: Must show comfort in ambiguity and the ability to make appropriate decisions based on logical reasoning.
8. Commercial Mindset: Understands how your role contributes to the bottom line of the business.

What We Value:

1. We Delight through Dedication: We go above and beyond for our clients, committed to delivering best in class service.
2. We Lead with Trust: We approach our work with a data-driven mindset, balanced by an acknowledgment that we are all human, first.
3. We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes, and act with purpose to build the future.
4. We Celebrate as A Team: We take the time to value others’ contributions and invest in growth.
5. We Are Empowered to Act Like Owners: All employees are empowered to be ambitious, act courageously, and be accountable for their actions.

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