Project manager/Senior Project Manager in London

Walr is the service‐first data collection company built for the fast and the ambitious. Founded in 2020, we exist to elevate the role of the market researcher – not by adding more tools to juggle, but by removing the operational heavy lifting so teams can focus on what truly matters: insight, impact, and confidence. What sets Walr apart is relentless speed, obsessive service, and dedicated experts who show up every day for our clients and each other.

We're a high‐growth scale‐up with 170 + employees across 9 countries, having doubled our headcount in 2025. At Walr, we're redefining data collection through unmatched speed, obsessive service, and human expertise that others simply can't match. Technology powers our momentum, but people make the difference. Here, you'll be trusted to take ownership, encouraged to think boldly, and backed by a team that moves fast—together. If you want impact, growth, and the chance to build something that truly matters, Walr is the place to be.

About The Role: At WALR, the role of the Project Manager / Senior Project Manager is key in the planning, execution, and delivery of Full‐Service Projects to our top clients. Ideal candidate is someone with a proven track record in project delivery, who takes pride in consistently wowing clients and thrives by working in a rapidly growing company. The role is focused on delivering market research Full‐Service projects, not limited to client management, fieldwork sampling and monitoring, data quality and budget management. This role is well‐suited for individuals who thrive in the dynamic environment of a startup, excel under tight timelines, embrace change, and effectively manage multiple tasks. The successful candidate maximizes share of wallet with customers and drives customer delight through taking on full ownership and delivering exceptional service on projects in the quantitative data collection space.

We are looking for an effective communicator with strong knowledge about the whole life‐cycle of projects from questionnaire logic, feasibility of audiences, data collection, through to project delivery against commercial targets.

• Take on full ownership for all elements of managing and delivering Full‐Service projects for various key customers, from brief executing through to delivery.
• Own all external communication with a clear, proactive, and service‐oriented approach that drives customer delight.
• Liaise and effectively collaborate with internal teams (e.g. account management, scripting, data processing) towards successful project delivery.
• Proactively monitor the delivery of all work with a specific focus on operating within gross margin targets.
• Manage and prioritize multiple projects and tasks simultaneously against tight timelines.
• Proactively anticipate possible challenges in projects and offer suggestions for preventive measures.
• Act as the first point of diagnosis/escalation for live project issues and troubleshoot towards solutions.
• Ensure high quality for all client deliverables and act as a reliable quality control gate with high attention to detail.
• Obsessed with customer satisfaction and delivering best‐in‐class service.

• 3+ years' experience (5+ for Senior Project Manager) in a market research environment with a proven track record of managing market research Full‐Service projects, especially multimarket ones.
• Experience in online quantitative data collection.
• Excellent project management, communication, and administrative skills.
• Technical and commercial proficiency.
• Solution‐oriented and consultative with an innate curiosity and passion for the new.
• High level of proactivity to build lasting relationships and be top of mind for our clients.
• High level of organization and time management to juggle multiple tasks under tight timelines.
• Confident communicator with stakeholders via all channels and at multiple levels within an organization.
• Proficiency in Microsoft Office suite, with high focus on excel.
• Experience with market research specific software e.g., Confirmit, Decipher, SPSS, and comfortable with learning new technical tools.
• Confident with data and explaining the impact of that data to support decision‐making.

• Self‐Awareness: Demonstrates an honest understanding of one's strengths and weaknesses, leveraging them to relate better to colleagues and contribute to a positive working environment.
• Commercial Mindset: You take a macro‐view of your work and understand how your role contributes to the bottom line of the business.
• Strong Communication: An effective communicator, both written and verbally.
• Client Relationship Management: Committed to customer excellence by responding to queries promptly.
• Time Management: Takes a methodical approach to daily work and is able to break down complex tasks into manageable segments.
• Professional Maturity: Demonstrated in one's ability to consistently show respect for and incorporate various points of view.
• Comfort with Ambiguity: Must show comfort in ambiguity and the ability to make appropriate decisions based on logical reasoning.

At Walr, we value a collaborative and vibrant work environment where our team members share a common spirit of camaraderie and positivity. This means being a strong advocate for a 'can‐do' attitude, fostering a sense of unit. We celebrate our victories, be they project milestones or company achievements, and we encourage you to join in the festivities, recognizing that success is best enjoyed together.

• We Delight through Dedication.
• We Lead with Trust.
• We Revel in Innovation.
• We Celebrate as a Team.
• We Are Empowered to Act Like Owners.

Our Commitment to Diversity, Equity & Inclusion: We're building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives — so we're actively working to make sure everyone feels seen, heard, and valued.