Global Head of Data Solutions Operations · United Kingdom in London

Walr is the service-first data collection company built for the fast and the ambitious. Founded in 2020, we exist to elevate the role of the market researcher - not by adding more tools to juggle, but by removing the operational heavy lifting so teams can focus on what truly matters: insight, impact, and confidence. What sets Walr apart is relentless speed, obsessive service, and dedicated experts who show up every day for our clients and each other. We’re a high-growth scale-up with 170+ employees across 9 countries, having doubled our headcount in 2025. At Walr, we’re redefining data collection through unmatched speed, obsessive service, and human expertise that others simply can’t match. Technology powers our momentum, but people make the difference. Here, you’ll be trusted to take ownership, encouraged to think boldly, and backed by a team that moves fast—together. If you want impact, growth, and the chance to build something that truly matters, Walr is the place to be.

About The Role: The Global Head of Data Solutions will lead our global data delivery function, ensuring the accurate, timely, and high-quality production of research data outputs. The role will be responsible for directly managing a global team of ~15 Data Analysts and combines hands-on delivery with client-facing engagement and championing the effective use and evolution of our proprietary technology platform. This role is ideal for someone who has experience of delivering data outputs in the quantitative market research space and has a desire to challenge themselves in a scale-up organization. The successful candidate will be a critical contributor to making Walr’s data delivery more efficient and delighting clients.

Key Responsibilities:

• Leadership & Delivery: Oversee delivery of all projects managed by the team, be the point of escalation for complex or technical projects, and own select projects that are deemed critical from a client and commercial perspective. Ensure all deliverables (raw datasets, tabulations, and charts) are accurate, delivered on time, and aligned with client expectations. Raise quality and efficiency across all aspects of the team’s work. Look at existing operations with a critical eye, design and implement improved ways of working, and inspire the team to deliver an exceptional service every time.
• Technical Expertise: Apply advanced skills in SPSS, Excel, and other industry-standard tools to deliver robust data solutions. Utilize scripting languages where appropriate to automate workflows, improve efficiency, and enhance output capabilities. Identify and implement new technologies or methods to strengthen delivery.
• Client Engagement: Act as the primary data contact for clients on large scale strategic engagements, providing clear, solutions-focused guidance. Collaborate with clients to understand their needs and translate them into technical and platform-based solutions. Confidently present data outputs and explain methodologies to stakeholders at all levels.
• Platform Leadership: Serve as the global leader and expert user of our proprietary data platform, ensuring optimal use in project delivery. Act as the primary stakeholder for the platform with Product and Engineering, feeding in client and operational requirements to shape future development. Champion adoption, training, and effective use of the platform across the organization and with clients.
• Team & Process Development: Lead by example in all areas of the role, and support and train the team to build technical capability and client service excellence. Drive process improvements to increase efficiency and scalability. Work closely with internal teams (Data Consultancy, Survey Programming, Product and Engineering) to ensure seamless delivery.

Skills & Experience:

• Proven expertise in market research data delivery, with deep experience in raw data and tabulations.
• Strong proficiency in SPSS and Excel; knowledge of additional tabulation or data processing tools is an advantage.
• Experience with coding/scripting languages (e.g. Python) to optimize and automate workflows.
• Proven ability to manage and lead a team of 10+ direct reports, together with the ability to soft influence teams and individuals that sit in other areas of the business.
• Excellent client management: professional, reliable, and able to act as a trusted partner and advisor. A clear and proactive communication style that builds client confidence.
• Excellent timeline and priority management: comfortable evaluating competing priorities and making trade-offs.
• Attention to detail: naturally detail-oriented and take pride in delivering high quality, error-free deliverables to clients.
• Welcomes a challenge: able to work under pressure in a fast-paced environment where internal and external expectations are high.
• Enjoys problem-solving: leans into, rather than running away from, problems. Comfortable with independent issue resolution and root-cause analysis to prevent recurring issues.

What We Value:

• We Delight through Dedication: We go the extra mile, stay focused, and fix what’s not working. Fast.
• We Lead with Trust: We trust each other’s judgment and act with integrity. Always as partners.
• We Revel in Innovation: We challenge the status quo and try new ways forward. Progress over perfection.
• We Celebrate as a Team: We share wins, support each other, and believe we’re better as a collective.
• We Are Empowered to Act Like Owners: We take responsibility, make bold calls, and think big-picture.

Our Commitment to Diversity, Equity & Inclusion: We’re building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives — so we’re actively working to make sure everyone feels seen, heard, and valued. Whether it’s how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you’re passionate, curious, and ready to make an impact, you belong here.