Client Delivery Lead (Market Research)

About Walr

Walr is the service-first data collection company built for the fast and the ambitious. Founded in 2020, we exist to elevate the role of the market researcher. Not by adding more tools to manage, but by taking away the operational heavy lifting, so teams can focus on what really matters: insight, impact, and confidence. What sets Walr apart is relentless speed, obsessive service, and dedicated experts. We are a relay race team—high-performance, high-trust, interconnected. We pass the baton flawlessly, anticipate the next move, and never drop the ball.

About The Role

At Walr, the Client Delivery Lead plays a pivotal role in the planning, execution, and successful delivery of Full-Service Projects for our clients. We’re looking for someone who thrives on ownership, excels in fast-paced environments, and enjoys collaborating directly with clients—someone who is empowered to make decisions that drive exceptional client satisfaction. Taking on project ownership and providing clients with a single point of expertise, this team will service clients who need guidance, flexibility and best-in-class technical delivery. They will be required to have programming, project management and data processing knowledge and handle the end-to-end delivery of a full-service project.

Key Responsibilities

• Independently lead end-to-end project management, serving as a single point of contact from kick‑off, scripting, fieldwork management, quality control, through to data delivery to the client
• Manage, coordinate and oversee both internally and externally, and take full ownership and responsibility of all elements of high‑complexity projects
• Become a regional expert in the Walr platform, driving efficient project set‑up and delivery, and advocating for our proprietary solutions
• Ensure high-quality execution aligned with standards and client success metrics
• Implement process improvements and best practices across project workflows
• Ensure high-quality project delivery while adhering to applicable standards
• Establish process best practices and ensure that project implementation delivers against client success measures
• Manage project budgets to maximize profitability and handle invoicing promptly
• Provide bidding support and recommendations to the account management team
• Mentor and delegate to team members, fostering knowledge sharing and growth
• Advise clients on Walr technology and proactively address potential challenges.
• Escalate issues appropriately and maintain a strong understanding of Walr’s services

Desired Experience

• Minimum of 6 years of experience in the market research industry
• Experience in scripting platforms such as Forsta, Decipher, Qualtrics or similar
• Solid understanding of data processing workflows and the full data collection lifecycle
• Strong knowledge and understanding of questionnaire design and logic
• Proven track record of project management and/or project scripting in a similar environment
• Experience working with global clients within a fast‑moving sector
• Experience in sampling and field best practices is an advantage
• Proficiency in basic computer tools such as MS Office, Slack etc.
• Excellent project management, communication, and administrative skills

Desired Skills & Attributes

• Self‑Awareness: Understands personal strengths and weaknesses, embraces feedback and failure as opportunities for growth, and contributes positively to team dynamics.
• Communication: Clear, concise communicator—both written and verbal—with the ability to simplify technical language and structure ideas persuasively.
• Time Management: Organized and adaptable; breaks down complex tasks, prioritizes effectively, and anticipates obstacles with proactive solutions.
• Client Focus: Delivers customer value through prompt, informative responses and a commitment to service excellence.
• Professional Maturity: Respects diverse perspectives, demonstrates emotional intelligence, and upholds professional behaviour.
• Teamwork: Builds strong relationships, collaborates effectively, and celebrates team success.
• Adaptability: Comfortable with change and ambiguity; makes informed decisions through logical reasoning and data analysis.
• Commercial Awareness: Understands business impact, market context, and contributes to overall profitability.
• Ownership & Multitasking: Manages multiple priorities efficiently, takes full responsibility, and performs well under pressure.
• Analytical Thinking: Responds to shifting demands with practical, data‑driven problem solving
• Strategic Insight: Thinks consultatively, identifies opportunities, and drives innovation with a client‑focused mindset.

What We Value

• We Delight through Dedication: We go the extra mile, stay focused, and fix what’s not working. Fast.
• We Lead with Trust: We trust each other’s judgment and act with integrity. Always as partners.
• We Revel in Innovation: We challenge the status quo and try new ways forward. Progress over perfection.
• We Celebrate as a Team: We share wins, support each other, and believe we’re better as a collective.
• We Are Empowered to Act Like Owners: We take responsibility, make bold calls, and think big‑picture.

Our Commitment to Diversity, Equity & Inclusion

We’re building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives—so we’re actively working to make sure everyone feels seen, heard, and valued. Whether it’s how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you’re passionate, curious, and ready to make an impact, you belong here.