(USA) Coach/Ops Mgr Trainee

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilising technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability and measures progress, identifies improvement opportunities, and demonstrates adaptability. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected. Works collaboratively, building strong relationships, and communicates with impact, energy, and positivity. Attracts, retains, empowers, and develops talent, recognising contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, modelling Walmart values, and supporting a culture of accountability and transparency.

Supports Walmart's goal of becoming a regenerative company through positive community impact, waste elimination, and local giving. Serves customers and members by delivering results while prioritising customer needs, making data-driven decisions, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, supporting continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase plans, paid time off, and additional benefits such as disability coverage, company discounts, military leave pay, and more.

Minimum Qualifications: 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with specific state requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location: 700 Tuckers Way, St. Albans, VT 05478-2628, United States of America.