LANCASTER, SC

Position Summary

Leads and develops teams effectively by teaching, training and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions and communicates business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives and community outreach programs; ensures customer needs, complaints and issues are resolved by developing and implementing action plans for process improvement.

Drives the financial performance and sales of the designated store area by reviewing P&L, budgeting, forecasting and controlling expenses; ensures alignment to sales, merchandise presentation, seasonal transitions, inventory flow and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the area. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, recognizing associates and promoting a sense of belonging.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying goals, measuring progress and promoting continuous learning. Ensures compliance with company policies and values through action plans and applying Open Door Policy.

Respect the Individual – Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Works collaboratively to build trust, communicate with impact and motivate others. Attracts, retains and develops talent and recognizes contributions. Acts with integrity by upholding Walmart values and promoting ethical behavior and accountability. Supports the company’s goal of becoming a regenerative company by benefiting associates, customers, communities and the environment.

Serve Our Customers and Members – Delivers results with the customer in mind, adapts to how and where customers shop and applies EDLP/EDLC models. Makes decisions based on data insights, balancing short- and long-term priorities while considering customers, associates, shareholders, suppliers, partners and communities.

Strive for Excellence – Demonstrates curiosity, takes calculated risks, shows resilience and encourages learning from mistakes. Drives continuous improvement and adoption of new technologies and skills, supporting others through change.

What you\’ll do

Lead and develop teams by coaching, training and providing feedback; tour store operations and engage with associates at all levels. Communicate business objectives and drive execution of strategic initiatives. Support customer service initiatives and respond to store needs, complaints and opportunities for improvement. Manage store financial performance, budgets and expenses; oversee merchandising, inventory flow and store presentation. Hire, train, mentor and develop associates; set expectations and recognize performance. Build stakeholder relationships, drive plans to meet customer and business goals, and measure progress toward results. Ensure compliance with company policies and foster an inclusive workplace.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training may be required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all job-required trainings (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership (Live Better U and Bellevue University), Certificate of Completion in People and Business Leadership (Live Better U and Bellevue University), and General work experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Location

Primary Location: 805 Hwy 9 Bypass W, Lancaster, SC 29720-4773, United States of America

Walmart is an equal opportunity employer. This role may require job-specific training and adherence to safety and ethics guidelines.

You will also receive PTO/PPTO as applicable. The amount of leave depends on job classification and length of employment and will meet or exceed local requirements. For information about PTO, see One.Walmart.

Compensation and Benefits

The annual salary range for this position is $65,000.00-$80,000.00 plus supplemental pay where required to meet legislative requirements. Additional compensation includes annual or quarterly performance bonuses and, for certain positions, Regional Pay Zone (RPZ), Complex Structure adjustments, and other location-based variations.