WallStreetDocs Ltd is seeking an experienced Service Support Analyst to join our global Service Desk. You will own incidents, investigate issues and communicate clearly with customers to drive timely resolutions.
You will troubleshoot API, logs and integration problems, collaborate with Product, Engineering and Operations, mentor colleagues and contribute to process improvements in a fast-paced fintech SaaS environment. Fluent English is required.
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Senior Service Desk Lead & Incident Owner employer: Wallstreetdocs Ltd
WSD is an exceptional employer that fosters a culture of innovation and collaboration, providing employees with the opportunity to work on cutting-edge technology solutions in the financial industry. Located in the vibrant Canary Wharf area of London, our team enjoys access to industry-leading experts and major stakeholders, ensuring continuous professional growth and development. With a commitment to diversity and a dynamic work environment, we empower our employees to thrive and make a meaningful impact in their careers.
