Wallstreetdocs Ltd is seeking an experienced Senior Service Analyst to join our global Service team. This hands-on role combines technical investigation, incident ownership, customer communication and mentoring.
You will lead on complex and high-priority issues, troubleshoot using APIs, logs and data, and mentor colleagues to improve support readiness for new products and features. English fluency is required.
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Senior Service Analyst: Incident Resolution & Mentoring in City of London employer: Wallstreetdocs Ltd
WSD is an exceptional employer that fosters a culture of innovation and collaboration, providing employees with the opportunity to work on cutting-edge technology solutions in the financial industry. Located in the vibrant Canary Wharf area of London, our team enjoys access to industry-leading experts and major stakeholders, ensuring continuous professional growth and development. With a commitment to diversity and a dynamic work environment, we empower our employees to thrive and make a meaningful impact in their careers.
