Brite WorX in Coventry

The BriteWorX Manager is responsible for efficient and profitable car wash operations. The manager ensures cleanliness, promotes cash wash sales, addresses customer concerns, and secures company assets by implementing cash handling processes. The position operates the wash with BriteWorX Associates and is largely outdoors.

RESPONSIBILITIES BY COMPETENCY

• Business Results Orientation
  • Operate car wash efficiently to achieve sales, expense, and profit goals.
  • Monitor equipment and facility to ensure cleanliness, safety, image, and wash quality meet expectations.
  • Maintain and ensure accuracy of the car wash membership database and billing.
  • Perform financial analysis to attain expected store sales, profits, and margins.
  • Protect company assets: ensure timely bank deposits, complete daily paperwork, perform petty cash audits, and report irregularities.
  • Develop staffing schedule and manage labor cost, approving timesheets as required.
  • Work an irregular schedule, including 40+ hours per week and some evenings and weekends.
  • Maintain regular attendance and follow designated safety practices.
  • Track necessary on-site inventories and provide reports to the BSC team.
  • Perform diagnosis and conduct repairs within scope and time constraints.
  • Ask questions to understand the Balanced Scorecard (BSC) and contribution.
  • Suggest operational efficiency ideas to the supervisor or the BSC team.
  • Assist in developing marketing and promotions to drive sales.
  • Examine the marketplace for changes that may affect the business.
  • Develop promotions to increase sales and profits while ensuring customer satisfaction.
  • Perform other duties not listed as required.
• Communication
  • Communicate effectively and professionally with customers, employees, internal support staff, external vendors, and management.
  • Have excellent verbal and written communication skills.
  • Manage customer complaints, damage claims, review incident videos, and report to management.
  • Inform customers of current wash promotions and offerings.
  • Report injuries, property damage, or safety issues immediately to supervisor.
  • Update employees on goals, business results, safety issues, and other company information regularly; celebrate successes.
  • Respond timely to requests from management, customers, support staff, etc.
• Customer Service Orientation
  • Promote customer awareness and a customer-focused mindset among all employees; lead by example.
  • Suggest wash products, promotions and services that fit customer needs.
  • Ensure compliance with company appearance and uniform standards.
  • Respond timely to customer inquiries, suggestions, complaints, and damage reports.
  • Handle customer meetings ethically, professionally, and efficiently.
  • Suggest improvements that enhance customer service.
  • Follow through with customer recovery as needed when service does not meet expectations.
• Developing Talent
  • Maintain a competent and professional workforce trained on all car wash operations and customer service.
  • Evaluate and coach employees regularly as needed.
  • Provide required safety and operational training.
  • Attend training to further professional development per company guidelines.
  • Stay abreast of current industry trends and cross-train others as needed.
  • Promote team development, enthusiasm, and pride.
  • Encourage and develop employees for further growth.
  • Consult Human Resources for hiring, counseling, appraising, or termination as necessary.
• Technical Expertise
  • Maintain knowledge of car wash operations, equipment, and chemicals.
  • Monitor completion of duties each shift to maintain the facility and wash.
  • Troubleshoot, diagnose, and perform repairs of equipment/facility, with maintenance staff as needed, focusing on safety.
  • Understand and use all electronic and computer systems employed in daily operations.
  • Understand chemicals (performance, ordering, loading, maintenance, safety, etc.) and cleaning and changing water system filters.
  • Understand air compressor operations and maintenance.
  • Understand equipment brush system cleaning procedures.
  • Develop and maintain knowledge of car wash equipment and operating systems.
  • Perform diagnostic and service maintenance as needed for customers’ car washes.
  • Perform chemical filtration and testing on water samples from car washes.
  • Diagnose problems with equipment and recommend repairs or make repairs as directed.
  • Adjust functional parts of devices and control instruments.
  • Observe mechanical devices in operation and listen for trouble sounds.
  • Follow general maintenance protocols, including electrical, plumbing, and car wash equipment.
• Safety
  • Attend and participate in safety meetings.
  • Conduct responsibilities with a focus on safety first.
  • Follow protocols in the event of an accident.
  • Correct safety deficiencies promptly.
  • Complete required safety training.
  • Take responsibility for correcting unsafe conditions and report all work-related injuries or property damage accidents immediately.
  • Inform supervisor of unsafe conditions and recommend solutions.

SUPERVISORY RESPONSIBILITIES

Direct: Brite WorX Associates (9-10) Indirect: None. The position carries out supervisory responsibilities per the organization’s policies, applicable laws, and company expectations. Responsibilities include planning, assigning and directing work; managing development, training, and certifications; appraising and managing performance; rewarding and disciplining employees up to and including termination with supervisor’s approval; addressing complaints; resolving problems; and promoting health and safety of the workforce.

QUALIFICATIONS

• Education: High school diploma or equivalent (required).
• Experience: At least 2 years of experience in retail, car wash, customer service, or related field.
• Language Skills: Ability to read, write, speak, and understand English sufficient for effective communication with managers, clients, customers, and the general public.
• Skills and Abilities: Mechanical/technical skills for troubleshooting and equipment maintenance. Judgment in analyzing facts and circumstances and taking initiative within standard practice. Willingness to work an irregular schedule, including evenings, weekends, and on-call. Willingness to work outdoors in all weather conditions. Strong organizational skills and ability to multi-task in a fast-paced environment. Well-developed interpersonal skills. Extraordinary attention to detail.
• Technology, Tools, and Equipment: Required: Computer, Microsoft Windows, telephone, Excel, email, internet. Preferred: Copiers, fax machine, power washer, various hand tools.
• Certificates, Licenses, and Registrations: None required.

PHYSICAL DEMANDS

• Lifting: up to 25 pounds.
• Reaching and grasping: up to 50 pounds.
• Climbing or balancing: up to 100 pounds.
• Standing/Walking: ability to move around the car wash.
• Sitting: ability as needed.
• Talking or hearing: effective communication in person and on telephone.
• Working conditions: outside facility maintenance in a car wash environment.

This job description does not constitute a contract for employment. The company reserves the right to make changes to job descriptions as needed with or without notice. Certain job functions may be subject to modification in accordance with applicable laws.