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For Companies At a Glance
- Tasks: Lead customer onboarding and ensure satisfaction with innovative EV charging solutions.
- Company: Join Wallbox, a global leader in energy management and EV charging.
- Benefits: Enjoy hybrid work, a pension plan, and exclusive car discounts.
- Why this job: Make a real impact in the energy sector while building strong customer relationships.
- Qualifications: 3-5 years in customer-facing roles with a knack for relationship management.
- Other info: Dynamic, international team with opportunities for growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
Get in charge with Wallbox!
About The Role
Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.
Key Responsibilities
- Lead customer onboarding, including training, documentation, and initial deployment support.
- Ensure smooth installation, commissioning, and integration of AC and DC products.
- Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
- Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
- Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
- Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.
Requirements
- 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
- Proven track record managing large, complex accounts and multi-stakeholder relationships.
- Strong relationship management and consultative skills.
- Technical understanding of hardware/software solutions, ideally in energy or mobility.
- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Ability to identify opportunities for upsell and growth within customer accounts.
- Strong problem-solving and project management skills.
- Ability to work effectively in cross-functional, international teams.
Benefits
- Hybrid work
- Pension Plan
- Office in WeWork coworking space
- Car discounts & special advantages if you choose an EV
Please submit your resume in English.
- At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.
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Customer Success Manager UK employer: Wallbox Chargers
Contact Detail:
Wallbox Chargers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Wallbox's products inside out. Familiarise yourself with their AC and DC charging solutions, and think about how your experience aligns with their customer success goals.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've turned challenges into opportunities, especially in customer-facing roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in B2B customer-facing roles and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy management and electric vehicles. Share specific examples of how you've driven customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with innovative solutions for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Wallbox family!
How to prepare for a job interview at Wallbox Chargers
✨Know Your Stuff
Make sure you understand Wallbox's products and services inside out. Familiarise yourself with their AC and DC charging solutions, as well as the energy management systems they offer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer-facing positions, especially those related to B2B environments. Highlight specific examples where you've successfully managed complex accounts or driven customer satisfaction. Use metrics to back up your achievements – numbers speak volumes!
✨Demonstrate Relationship Management Skills
As a Customer Success Manager, building strong relationships is key. Be ready to share how you've navigated multi-stakeholder relationships in the past. Discuss your approach to problem-solving and how you’ve turned challenges into opportunities for upselling or growth.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Wallbox’s culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.