At a Glance
- Tasks: Provide top-notch aftersales support and solve technical challenges for advanced buses.
- Company: Join a legacy company transforming the transportation industry since 1946.
- Benefits: Up to £40,000 salary, company van, paid travel, and professional development opportunities.
- Other info: Dynamic role with travel across Scotland and excellent career growth potential.
- Why this job: Be the face of the business and make a real impact on customer satisfaction.
- Qualifications: NVQ Level 3 in Heavy Vehicle or equivalent, with strong mechanical and electrical skills.
The predicted salary is between 31500 - 38500 £ per year.
As a Field Service Engineer you’ll be the face of the business, providing first-class aftersales support to customers and helping keep some of the UK’s most advanced buses operating safely and efficiently. You’ll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for.
BASIC SALARY: up to £40,000
BENEFITS:
- Company van (insured, taxed, and fuel covered)
- Paid from the moment you leave home
- Enhanced overtime rates (1.3x, 1.5x, 2x)
- Professional development including EV & Hydrogen training
- IT and diagnostic equipment provided
- Life insurance
- Medicash health scheme
- Discounts with major retailers
LOCATION: Covering all of Scotland
JOB DESCRIPTION:
One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service. Your responsibilities will include:
- Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals
- Providing technical support directly to customers on-site
- Completing warranty and campaign repairs to the highest standard
- Identifying root causes and feeding valuable technical information back to the engineering team
- Estimating repairs and supporting the Parts & Service team
- Promoting service solutions and genuine parts where appropriate
- Working closely with Regional Service Managers and customer workshops
- Travelling between customer sites and occasionally attending factory training or supporting other locations when required
PERSON SPECIFICATION:
We’re looking for someone who enjoys getting hands-on, takes pride in their work and genuinely enjoys helping customers. You’ll ideally have:
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent)
- Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation
- Strong mechanical and electrical fault-finding skills
- Experience using diagnostic equipment
- A willingness to travel and occasionally stay away from home when required
THE COMPANY:
Year after year, since 1946, we have contributed a tremendous amount of technology & innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Field Service Engineer in Dundee employer: Wallace Hind
Join a dynamic manufacturing business in Daventry that values its employees and fosters a culture of growth and collaboration. As a Buyer, you will enjoy competitive benefits including 21 days annual leave, birthday leave, and a company pension, all while working in an environment that encourages autonomy and innovation. With opportunities for professional development and a commitment to diversity and inclusion, this role offers a meaningful career path in a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Dundee
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Wallace Hind as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Wallace Hind and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Wallace Hind’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Dundee
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Wallace Hind, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Wallace Hind, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Wallace Hind.
How to prepare for a job interview at Wallace Hind
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Wallace Hind offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Wallace Hind but also helps you get a feel for whether you’d thrive in that environment.
