At a Glance
- Tasks: Deliver exceptional customer support and manage online orders in a fast-paced environment.
- Company: Join a growing industrial supplies business with a supportive team culture.
- Benefits: Up to £26,000 salary, 22 days leave, pension, performance bonus, and wellbeing package.
- Other info: Full training provided with excellent prospects for career progression.
- Why this job: Kick-start your career in e-commerce and gain hands-on experience with growth opportunities.
- Qualifications: Strong communication skills and a proactive problem-solving mindset; e-commerce interest is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence.
BASIC SALARY: Up to £26,000
BENEFITS:
- 22 days annual leave (increases with length of service)
- Pension
- Annual Performance Bonus
- Wellbeing Package
LOCATION: This is an office-based role based in Bidford-on-Avon.
COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon
JOB DESCRIPTION:
Reporting to our E-Commerce Team Leader, you’ll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will:
- Process online orders and input them accurately into internal systems.
- Track orders from entry through dispatch and courier pick-up, resolving any issues.
- Maintain and update large data sets using Excel.
- Deliver excellent customer service via phone and email.
- Administer documents such as invoices and certificates of analysis.
PERSON SPECIFICATION:
As our Customer Service Representative / E-Commerce Assistant, you’ll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous. You will also:
- Have a personal interest or professional experience in e-commerce – whether that’s Vinted, Shopify, eBay or any other relevant platforms.
- Be comfortable using Microsoft Office (Excel, Word, Outlook).
THE COMPANY: A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.
PROSPECTS: This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you’ll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Customer Service Executive employer: Wallace Hind Talent Solutions
Join our expanding waste management company in Saffron Walden, where you will be a vital part of a supportive engineering team dedicated to maintaining a modern fleet of heavy plant equipment. We offer competitive salaries, generous holiday allowances, and opportunities for training and development, ensuring that your skills grow alongside our business. With a strong focus on employee well-being and investment in our facilities, this is not just a job; it's a chance to build a rewarding career in a thriving industry.
Contact Details:
Wallace Hind Talent Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wallace Hind Talent Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wallace Hind Talent Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wallace Hind Talent Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Wallace Hind Talent Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wallace Hind Talent Solutions!
How to prepare for a job interview at Wallace Hind Talent Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
