Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead our after sales strategy and ensure top-notch support for commercial refrigeration products.
- Company: Join a leading provider of high-end commercial refrigeration solutions since 2008.
- Benefits: Enjoy 20 days annual leave, bonuses, and regular company incentives.
- Why this job: Be part of a rapidly growing team that values quality service and customer relationships.
- Qualifications: Strong technical background in engineering, preferably in commercial refrigeration.
- Other info: Location: Towcester, with commutable areas including Northampton and Milton Keynes.
The predicted salary is between 34000 - 51000 £ per year.
As an experienced Service / Operations Manager, you will be developing, implementing and managing our after sales strategy, systems and day to day operations. Our customers are predominately small businesses where our commercial refrigeration products are business critical, therefore a robust service plan, structure and process is essential. BASIC SALARY: £40,000 – £45,000 BENEFITS: · 20 days annual leave + Bank Holidays · Extra holiday with service · Annual salary reviews · Bonus based on company profit · Regular company incentives LOCATION: Towcester, Northamptonshire COMMUTABLE LOCATIONS: Northampton, Milton Keynes, Brackley, Daventry, Buckingham, Banbury THE JOB: After the pandemic, our business expanded rapidly as we formed close relationships with numerous artisan butchers and bakeries across the UK. Due to this exponential growth, we now need an expert Service and Operations Manager, armed with the knowledge and technical ability to create and implement a robust service plan which can ensure our response times continue to operate to the high standards that we have set for ourselves. JOB DESCRIPTION: Service Manager, Aftersales Manager – Commercial Refrigeration, Capital Equipment, Service As our Service Manager, you will be responsible for providing a superior level of after sales support to all of our customers, distributors and service partners to resolve any unexpected product quality issues when prevention measures have failed. This will include: · Providing timely technical support before, during and after product deliveries and installations for all of our supplied equipment · Developing, implementing and managing our after sales strategy, systems and day to day operations. · Ensuring trouble shooting is conducted with our customers and distributors before appointing our own team or 3rd party Engineer. · Providing off site technical support for commercial refrigeration equipment such as chilled or frozen display, storage, game larders, bar, bakery and pastry etc. PERSON SPECIFICATION: Service Manager, Aftersales Manager – Commercial Refrigeration, Capital Equipment, Service You will be highly organised, self motivated and able to communicate effectively with staff, service partners and customers alike to uphold our high standards and company values. It is imperative that you are a team player with a flexible attitude to your role and duties. It is essential that you have: · A strong technical background within the engineering industry. · Commercial refrigeration, specifically, would be a distinct advantage. However, other industries such as capital equipment or products in to the HORECA sector or industrial components would also be beneficial. · A demonstrable record of implementing service systems and SLA’s · Basic computer skills and an understanding of Microsoft Office packages · Valid forklift truck licence (highly desirable) THE COMPANY: Since 2008, we have been providing high end commercial refrigeration solutions and after care within the Food and Drink industry. We aim to ensure that you make the right choice of refrigeration to meet your business’ needs. Our mission is to develop and sell a sustainable range of high quality, reliable and durable products whilst providing superior levels of product knowledge, delivery and after sales service. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Manager, Aftersales Manager, Customer Support Manager, Operations Manager – commercial refrigeration, refrigeration, engineering, electrical engineering, mechanical engineering, capital equipment, technical, after care, support. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: DN17916, Wallace Hind Selection
Service Manager employer: Wallace Hind Selection LTD
Contact Detail:
Wallace Hind Selection LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarize yourself with the commercial refrigeration industry. Understanding the specific challenges and needs of small businesses in this sector will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your experience in developing and implementing service systems. Be ready to discuss specific examples where you've successfully improved after sales support or response times in previous roles.
✨Tip Number 3
Prepare to showcase your technical knowledge. Since the role requires providing off-site technical support, being able to discuss your hands-on experience with commercial refrigeration equipment will set you apart.
✨Tip Number 4
Emphasize your communication skills. As a Service Manager, you'll need to effectively liaise with customers, distributors, and your team, so be prepared to give examples of how you've successfully managed these relationships in the past.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in service management, particularly in commercial refrigeration or similar industries. Use specific examples that demonstrate your technical background and ability to implement service systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for after sales support and your understanding of the importance of service plans. Mention your organizational skills and ability to communicate effectively with customers and partners.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention any improvements in response times or customer satisfaction ratings that you have contributed to.
How to prepare for a job interview at Wallace Hind Selection LTD
✨Show Your Technical Expertise
Make sure to highlight your strong technical background in engineering, especially if you have experience in commercial refrigeration. Be prepared to discuss specific examples of how you've implemented service systems and managed after sales support.
✨Demonstrate Your Organizational Skills
As a Service Manager, being highly organized is crucial. Share examples from your past roles where your organizational skills led to improved operations or customer satisfaction. This will show that you can handle the day-to-day operations effectively.
✨Communicate Effectively
Since the role requires effective communication with customers, distributors, and team members, practice articulating your thoughts clearly. Prepare to discuss how you've successfully resolved issues through effective communication in previous positions.
✨Emphasize Teamwork and Flexibility
The job description stresses the importance of being a team player with a flexible attitude. Be ready to share experiences where you collaborated with others to achieve a common goal and how you adapted to changing circumstances in your work environment.
