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- Tasks: Lead and manage our after sales strategy and daily operations for commercial refrigeration.
- Company: Join a rapidly growing company supporting artisan businesses across the UK.
- Benefits: Enjoy 20 days annual leave, bonuses, and regular company incentives.
- Why this job: Be part of a dynamic team ensuring top-notch service for critical business needs.
- Qualifications: Experience in service management and strong technical knowledge required.
- Other info: Located in Towcester, with commutable options from nearby towns.
The predicted salary is between 34000 - 51000 £ per year.
As an experienced Service / Operations Manager, you will be developing, implementing and managing our after sales strategy, systems and day to day operations. Our customers are predominately small businesses where our commercial refrigeration products are business critical, therefore a robust service plan, structure and process is essential. BASIC SALARY: £40,000 – £45,000 BENEFITS: · 20 days annual leave + Bank Holidays · Extra holiday with service · Annual salary reviews · Bonus based on company profit · Regular company incentives LOCATION: Towcester, Northamptonshire COMMUTABLE LOCATIONS: Northampton, Milton Keynes, Brackley, Daventry, Buckingham, Banbury THE JOB: After the pandemic, our business expanded rapidly as we formed close relationships with numerous artisan butchers and bakeries across the UK. Due to this exponential growth, we now need an expert Service and Operations Manager, armed with the knowledge and technical ability to create and implement a robust service plan which can ensure our response times continue to operate to the high standards that we have set for ourselves. JOB DESCRIPTION: Service Manager, Aftersales Manager – Commercial Refrigeration, Capital Equipment, Service As our Service Manager, you will be responsible for providing a superior level of after sales support to all of our customers, distrib…
Service Manager employer: Wallace Hind Selection LTD
Contact Detail:
Wallace Hind Selection LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Fokussiere dich auf deine Erfahrung im Bereich After-Sales-Management. Bereite konkrete Beispiele vor, wie du in der Vergangenheit Servicepläne entwickelt und implementiert hast, um die Kundenzufriedenheit zu steigern.
✨Tip Number 2
Zeige dein Verständnis für die spezifischen Bedürfnisse kleiner Unternehmen, insbesondere im Bereich der gewerblichen Kühlung. Informiere dich über die Herausforderungen, mit denen diese Unternehmen konfrontiert sind, und überlege, wie du ihnen helfen kannst.
✨Tip Number 3
Netzwerke mit Fachleuten aus der Branche, um Einblicke in bewährte Verfahren im Service-Management zu erhalten. Dies kann dir helfen, relevante Informationen und Trends zu sammeln, die du in deinem Vorstellungsgespräch ansprechen kannst.
✨Tip Number 4
Bereite dich darauf vor, Fragen zu deiner Fähigkeit zu beantworten, ein Team zu führen und Prozesse zu optimieren. Überlege dir, wie du in der Vergangenheit Teams motiviert und erfolgreich geleitet hast, um die Servicequalität zu verbessern.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Manager position. Understand the key responsibilities and required skills, especially focusing on after sales strategy and operations management.
Tailor Your CV: Customize your CV to highlight relevant experience in service management and operations. Emphasize any previous roles where you developed or implemented service plans, particularly in commercial refrigeration or similar industries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage after sales operations. Include specific examples of how you've successfully improved service processes in past roles.
Highlight Technical Knowledge: Since the role requires technical ability in commercial refrigeration, make sure to mention any relevant technical skills or certifications you possess. This will demonstrate your capability to handle the responsibilities of the position.
How to prepare for a job interview at Wallace Hind Selection LTD
✨Understand the After Sales Strategy
Make sure you have a solid grasp of what an effective after sales strategy looks like. Be prepared to discuss how you would develop and implement such a strategy, especially in the context of commercial refrigeration products.
✨Showcase Your Technical Knowledge
Since the role requires technical ability, be ready to demonstrate your knowledge of commercial refrigeration systems. Discuss any relevant experience you have with these products and how it can benefit the company.
✨Emphasize Customer Relationships
Highlight your experience in building and maintaining relationships with small businesses. Share specific examples of how you've provided exceptional service and support to clients in the past.
✨Prepare for Operational Challenges
Think about potential challenges that may arise in managing day-to-day operations and how you would address them. Be ready to discuss your problem-solving skills and how you ensure high standards in service delivery.
