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For Companies At a Glance
- Tasks: Design and implement innovative solutions to enhance user experiences across platforms.
- Company: Join WalkMe, an SAP company, leading the digital adoption revolution.
- Benefits: Enjoy hybrid work, wellness perks, and professional development opportunities.
- Why this job: Make a real impact in digital transformation while working with cutting-edge technology.
- Qualifications: 5+ years in Professional Services and strong tech skills required.
- Other info: Inclusive culture with a focus on diversity and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
The Senior Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We are looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Senior Professional Services Consultant will report to the Director of Professional Services EMEA.
Responsibilities
- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
Qualifications
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor's degree in a relevant field preferred.
What Sets Us Apart
At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Senior Professional Services Consultant employer: WalkMe
Contact Detail:
WalkMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional Services Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching WalkMe and its products. Understand how they enhance user experience and be ready to discuss how your skills align with their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about your experience and how it relates to the Senior Professional Services Consultant role. Highlight your passion for technology and customer success—make them see why you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the WalkMe team.
We think you need these skills to ace Senior Professional Services Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital adoption and user engagement. We want to see how your skills align with the role of Senior Professional Services Consultant!
Showcase Your Passion: Let us know why you’re excited about technology and customer success! Share specific examples of how you've made a positive impact in previous roles, especially in implementation consulting or SaaS.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WalkMe
✨Know Your WalkMe Inside Out
Before the interview, make sure you’re well-versed in WalkMe’s Digital Adoption Platform. Familiarise yourself with its features like guidance, engagement, and automation. This will not only show your enthusiasm but also help you discuss how you can leverage these tools to enhance user experiences.
✨Showcase Your Project Management Skills
Be ready to share specific examples of past projects where you led implementations or consulted with clients. Highlight your ability to manage timelines, budgets, and risks effectively. This will demonstrate that you have the hands-on experience needed for the Senior Professional Services Consultant role.
✨Brush Up on Your Technical Skills
Since familiarity with HTML, CSS, and JavaScript is crucial, take some time to review these languages. Be prepared to discuss how you’ve used them in previous roles to customise solutions. This technical knowledge will set you apart from other candidates.
✨Prepare for Customer-Centric Questions
Expect questions about how you would approach understanding a customer’s pain points and objectives. Think of strategies you’ve used in the past to enhance user engagement and satisfaction. This will showcase your passion for customer success, which is key for this position.
