At a Glance
- Tasks: Be the voice of customers, guiding them to maximise value from WalkMe.
- Company: Join a diverse and inclusive tech company focused on customer success.
- Benefits: Enjoy hybrid work, wellness perks, and generous annual leave.
- Other info: Opportunities for professional development and a supportive culture await you.
- Why this job: Make a real impact by helping Fortune 1000 companies succeed digitally.
- Qualifications: 5+ years in customer success with Enterprise SaaS, fluent in French and English.
The predicted salary is between 60000 - 80000 € per year.
We’re looking for a French speaking Customer Success Manager, commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level. As a Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet or exceed their goals. You will report to the Manager of Customer Success.
What You’ll Own
- Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
- Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals or expansion.
- Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote their Adoption Score.
- Educate customers on the most relevant features of their specific requirements.
- Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
- Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet or exceed their goals.
- Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate or future needs, including metrics for success.
- Monitor customer health to reach out to customers before risks escalated and identify remediation options.
- Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.
What You’ll Need To Succeed
- 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives.
- Experience managing a quarterly retention and growth quota.
- You've maintained a book of Enterprise customer accounts (4000+ Employees).
- Increase customer satisfaction, adoption, and retention applying to a technical product.
- High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
- Fluent in both English and French is a must.
What Sets Us Apart
- We are dedicated to building a workforce that reflects the diversity of our global community through inclusive programs and initiatives, including equal pay, employee resource groups, holistic benefits and more.
- Hybrid Work Arrangement: We offer a hybrid work schedule.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Wellness: Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July.
- Health Coverage: WalkMe provides health coverage options, where applicable.
- Annual Leave Policy: WalkMe offers a generous annual leave policy tailored to regional standards.
- RefreshMe Days: WalkMe offers RefreshMe Days throughout the year.
- Robust Retirement Contributions: Ask HR for details.
- SAP's acquisition highlights opportunities to work with cutting-edge technology that drives efficiency.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
Senior Customer Success Manager - French Speaking employer: WalkMe
At WalkMe, we pride ourselves on being an exceptional employer that champions diversity and inclusivity while fostering a supportive work culture. Our hybrid work arrangement allows for flexibility, and we are committed to the professional growth of our employees through continuous learning opportunities. With comprehensive wellness initiatives and generous leave policies, we ensure that our team members thrive both personally and professionally in a dynamic environment focused on innovation and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - French Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Fortune 1000 companies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its product inside out. Understand their digital adoption goals and think of ways you can help them achieve maximum value from WalkMe. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your ability to build trusted relationships and drive customer satisfaction—this is key for success in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team at WalkMe.
We think you need these skills to ace Senior Customer Success Manager - French Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with Fortune 1000 companies and any relevant SaaS expertise. We want to see how your skills align with what we’re looking for!
Showcase Your Technical Curiosity:Since we value a technical curiosity in our candidates, don’t shy away from discussing your understanding of digital adoption and how you’ve helped customers achieve their goals using tech solutions. Let us know how you can be a trusted advisor!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at WalkMe
✨Know Your Product Inside Out
Make sure you have a solid understanding of the WalkMe platform and its features. Familiarise yourself with how it can help customers achieve their digital adoption goals. This will not only show your technical curiosity but also enable you to provide tailored solutions during the interview.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would approach these situations, especially focusing on increasing customer satisfaction and retention. This demonstrates your problem-solving skills and your ability to be a trusted advisor.
✨Brush Up on Your French
Since this role requires fluency in French, practice speaking and writing in French before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will give you an edge and show your commitment to the role.
✨Showcase Your Relationship-Building Skills
Be prepared to share examples of how you've built strategic relationships with clients in the past. Highlight your experience working with Fortune 1000 companies and how you’ve helped them achieve their goals. This will illustrate your capability as a Senior Customer Success Manager.
