Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and implement interactive experiences to enhance user engagement and drive business impact.
- Company: Join WalkMe, an SAP company, leading the way in digital adoption technology.
- Benefits: Enjoy a hybrid work schedule, wellness reimbursements, and generous leave policies.
- Why this job: Make a real difference by helping businesses maximise their digital potential with innovative solutions.
- Qualifications: 5+ years in Professional Services or Implementation Consulting; SaaS experience preferred.
- Other info: Be part of a diverse and inclusive culture that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.
What You'll Own- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe’s effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor’s degree in a relevant field preferred.
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
- We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Wellness@WalkMe: Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
Professional Services Consultant London employer: WalkMe
Contact Detail:
WalkMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how you can enhance user experiences with WalkMe.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We need to be confident in showcasing our skills and experience, especially when discussing how we can drive business impact through WalkMe.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in the interviewer's mind. Plus, it’s a great chance to reiterate how we can contribute to their digital transformation journey.
We think you need these skills to ace Professional Services Consultant London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Consultant role. Highlight your experience with SaaS, project management, and any relevant tools like WalkMe. We want to see how your skills align with what we do!
Show Your Passion: Let your enthusiasm for technology and customer success shine through in your application. Share examples of how you've helped clients achieve their goals or improved user experiences. We love seeing candidates who are genuinely excited about making a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all candidates. Plus, it’s super easy to do!
How to prepare for a job interview at WalkMe
✨Know Your WalkMe Inside Out
Before the interview, make sure you’re familiar with WalkMe’s Digital Adoption Platform. Understand its features like guidance, engagement, and automation. This will help you discuss how you can leverage these tools to enhance user experiences during your potential role.
✨Showcase Your Project Management Skills
Be ready to share specific examples of past projects you've managed. Highlight how you coordinated tasks, managed timelines, and collaborated with teams. This will demonstrate your ability to lead WalkMe implementations effectively.
✨Prepare for Data-Driven Discussions
Brush up on your analytical skills! Be prepared to discuss how you’ve used data to drive decisions in previous roles. This is crucial for optimising WalkMe implementations and showing that you can enhance user engagement through data analysis.
✨Emphasise Your Customer Success Mindset
WalkMe values customer success, so be ready to talk about how you’ve partnered with clients in the past. Share stories that illustrate your problem-solving skills and how you’ve helped customers achieve their goals using technology.
