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For Companies At a Glance
- Tasks: Design and implement interactive experiences to enhance user engagement for our customers.
- Company: WalkMe is a leader in Digital Adoption Platforms, helping businesses maximise their digital potential.
- Benefits: Enjoy competitive pay, bonuses, and a commitment to diversity and inclusion.
- Why this job: Join a passionate team focused on technology and customer success, making a real impact.
- Qualifications: 5+ years in Professional Services or Implementation Consulting; German language skills required.
- Other info: Remote work options available; ideal for tech-savvy individuals eager to learn.
The predicted salary is between 36000 - 60000 £ per year.
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realise and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation. The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager. German language skills are required.
What you'll own:
- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyse WalkMe usage data and user feedback to identify opportunities for optimisation and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilise its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What you'll need to succeed:
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor's degree in a relevant field preferred.
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
Professional Services Consultant - German Speaking employer: WalkMe
Contact Detail:
WalkMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant - German Speaking
✨Tip Number 1
Familiarise yourself with WalkMe's Digital Adoption Platform. Understanding its features and benefits will allow you to speak confidently about how it can solve customer pain points during interviews.
✨Tip Number 2
Brush up on your project management skills. Be prepared to discuss your experience in leading projects, especially in an agile environment, as this is crucial for the role.
✨Tip Number 3
Showcase your analytical mindset by preparing examples of how you've used data to drive decisions in previous roles. This will demonstrate your ability to optimise implementations effectively.
✨Tip Number 4
Highlight your communication skills by preparing to discuss how you've collaborated with cross-functional teams in the past. This is key for fostering strong relationships with customers and stakeholders.
We think you need these skills to ace Professional Services Consultant - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services, Implementation Consulting, or Customer Success. Emphasise your familiarity with HTML, CSS, and JavaScript, as well as any experience with the WalkMe platform or similar tools.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer success. Mention specific examples of how you've improved user engagement in previous roles and how you can apply that to WalkMe's solutions.
Showcase Your Project Management Skills: Detail your project management experience, particularly in leading end-to-end projects. Highlight your ability to manage timelines, budgets, and risks effectively, as this is crucial for the role.
Demonstrate Analytical Mindset: Provide examples of how you've used data analysis to drive decisions in past roles. Discuss how you monitored user feedback and optimised implementations, showcasing your analytical skills.
How to prepare for a job interview at WalkMe
✨Showcase Your Technical Skills
As a Professional Services Consultant, you'll need to demonstrate your understanding of HTML, CSS, and JavaScript. Be prepared to discuss how you've used these skills in past projects, especially in relation to user engagement and onboarding.
✨Understand the Customer's Needs
During the interview, highlight your experience in consulting and how you approach understanding customer objectives and pain points. Share examples of how you've successfully tailored solutions to meet specific client needs.
✨Emphasise Project Management Experience
Since this role involves leading end-to-end projects, be ready to discuss your project management experience. Talk about how you've coordinated tasks, managed timelines, and ensured successful delivery within budget in previous roles.
✨Prepare for Data Analysis Questions
Given the importance of data analysis in optimising WalkMe implementations, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions and improve user experiences in past positions.
