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- Tasks: Manage technical execution of projects and support partners with troubleshooting.
- Company: WalkMe is a leader in Digital Adoption Platforms, enhancing technology use for businesses.
- Benefits: Competitive pay, potential bonuses, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team, become a tech expert, and drive digital transformation.
- Qualifications: 3+ years in web/mobile development, strong HTML/CSS skills, and customer-facing experience.
- Other info: Opportunity for growth and collaboration across various teams.
The predicted salary is between 36000 - 60000 £ per year.
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. The Partner Technical Manager will report to the Director of A&C Solution Consulting, EMEA.
What you'll own:
- Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope, value, and quality.
- Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
- Own resolution plan for technical project roadblocks.
- Assess and design technical-focused partner enablement programs.
- Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
- Lead and contribute to process improvement projects to further refine the partner customer lifecycle.
What you need to succeed:
- 3+ years of WalkMe professional services or related web or mobile development experience.
- A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
- The ability to explain technical concepts to non-technical audiences.
- Experience providing customer facing hands-on troubleshooting and coaching demonstrations.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
Partner Technical Manager employer: WalkMe
Contact Detail:
WalkMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Technical Manager
✨Tip Number 1
Familiarise yourself with WalkMe's Digital Adoption Platform. Understanding its features and benefits will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of WalkMe on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Partner Technical Manager role.
✨Tip Number 3
Brush up on your technical skills, especially in HTML, jQuery, and CSS. Being able to discuss these technologies confidently will set you apart during discussions with hiring managers.
✨Tip Number 4
Prepare to showcase your experience in customer-facing roles. Be ready to share specific examples of how you've successfully resolved technical issues or provided training, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Partner Technical Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Partner Technical Manager position. Familiarise yourself with WalkMe's Digital Adoption Platform and how it empowers businesses.
Tailor Your CV: Highlight your relevant experience in web and mobile technologies, particularly any work related to HTML, jQuery, and CSS. Make sure to showcase your ability to explain technical concepts to non-technical audiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and your experience in managing technical projects. Mention specific examples of how you've provided troubleshooting support or conducted training sessions in the past.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've successfully resolved technical project roadblocks or improved processes in previous roles. This will demonstrate your capability to handle challenges in the Partner Technical Manager role.
How to prepare for a job interview at WalkMe
✨Show Your Technical Expertise
Make sure to highlight your experience with web and mobile technologies, especially your understanding of HTML, jQuery, and CSS. Be prepared to discuss specific projects where you configured or customised complex IT systems.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical audiences, practice simplifying complex ideas. Use relatable examples to demonstrate your ability to communicate effectively with diverse stakeholders.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've tackled technical project roadblocks in the past. Discuss your approach to troubleshooting and how you’ve supported partners and clients through challenges.
✨Emphasise Collaboration
This role requires working closely with various teams. Prepare to talk about your experience fostering collaboration and how you’ve contributed to process improvement projects in previous roles.
