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For Companies At a Glance
- Tasks: Design and implement innovative solutions to enhance user experiences for our customers.
- Company: Join WalkMe, an SAP company, leading the digital adoption revolution.
- Benefits: Enjoy hybrid work, wellness reimbursements, and generous leave policies.
- Why this job: Make a real impact in digital transformation while working with cutting-edge technology.
- Qualifications: Experience in SaaS, project management, and a passion for customer success.
- Other info: Be part of a diverse and inclusive culture that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
About the position
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.
What You'll Own
- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What You'll Need to Succeed
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor's degree in a relevant field preferred.
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
- We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- We focus on the whole person, celebrating what makes us unique, and create space for community.
- We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
- At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business.
- WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
Professional Services Consultant London employer: WalkMe
Contact Detail:
WalkMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can enhance their user experience with WalkMe's solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and data analysis can drive business impact for potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the WalkMe team.
We think you need these skills to ace Professional Services Consultant London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Consultant role. Highlight your experience with user engagement, project management, and any relevant tech skills like HTML, CSS, or JavaScript. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm for technology and customer success shine through in your application. Share examples of how you've helped clients achieve their goals or improved user experiences in previous roles. We love seeing candidates who are genuinely excited about what they do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and want to quickly understand how you fit into our vision at WalkMe.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at WalkMe!
How to prepare for a job interview at WalkMe
✨Know Your Stuff
Make sure you understand WalkMe's Digital Adoption Platform inside and out. Familiarise yourself with its features like guidance, engagement, and automation. This will help you demonstrate your passion for technology and how you can leverage these tools to enhance user experiences.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing projects, especially in a SaaS environment. Prepare examples of how you've led projects from start to finish, managed timelines, and collaborated with various stakeholders. This will show that you can handle the end-to-end implementation process effectively.
✨Data-Driven Mindset
Brush up on your analytical skills! Be prepared to talk about how you've used data to drive decisions in past roles. Highlight any experience you have with monitoring user feedback and optimising implementations based on that data—this is crucial for the role.
✨Communication is Key
Since you'll be working closely with customers and internal teams, practice articulating your thoughts clearly. Think of examples where your communication skills made a difference in a project or helped resolve an issue. This will show that you're not just a tech whiz but also a great collaborator.
