At a Glance
- Tasks: Create engaging learning experiences and drive customer success with innovative training solutions.
- Company: Join WalkMe, a leader in digital adoption and innovation.
- Benefits: Enjoy hybrid work, wellness perks, and professional development opportunities.
- Other info: Collaborative culture focused on diversity, equity, and inclusion.
- Why this job: Make a real impact by transforming how customers learn and use technology.
- Qualifications: 4+ years in technical training or LX design; familiarity with training tools is a plus.
The predicted salary is between 50000 - 60000 £ per year.
At WalkMe, now an SAP company, we’re not just the leader in digital adoption; we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
As a Learning Experience Designer, you will create and deliver engaging, impactful learning experiences for WalkMe's customers. Our team empowers customers with the skills to maximize product value, driving adoption and retention. In this role, you won't just build e-learning courses; you will architect the end-to-end journey of how a customer learns, applies, and masters our technical product. You will leverage whatever channel is necessary to drive adoption, whether that’s designing automated in-app guidance via WalkMe, creating digital training content, or delivering high-energy, live virtual and in-person sessions.
What You'll Own
- Architect the Ecosystem: Map the technical user journey to identify friction points. Design omni-channel learning experiences that meet users exactly where they are (in-app, live, or self-paced).
- Deliver High-Impact ILT/vILT: Lead engaging, instructor-led technical training for global audiences. You are as comfortable commanding a room in-person as you are managing a virtual whiteboarding session.
- Pioneer AI-Driven L&D: Stay at the absolute forefront of AI in education. You will utilize AI tools to accelerate content production and personalize the learning experience.
- Develop ‘just in time’ content: Own the digital adoption strategy by building contextual, in-app walkthroughs and triggers using WalkMe.
- Work cross-functionally: Collaborate with our Product org, Customer Success Group, and other internal partners to ensure learning programs stay current with new product launches and feature updates.
- Scale Globally: Deliver flawless training in English, with the ability to localize content and strategies for our European markets (German/French fluency is a massive plus).
What You'll Need to Succeed
- 4+ years of experience of technical training, product enablement or LX design in a SaaS environment.
- Familiarity with training tools and platforms such as Articulate (Rise 360 and Storyline 360), Synthesia, Camtasia, or similar; general experience with an LMS is a plus.
- A portfolio that demonstrates how you use AI to scale your work, analyze learner data, or create smart content.
- Comfort with technically complex products and the ability to quickly learn and communicate software solutions clearly and confidently. Prior experience with WalkMe is a plus.
- Strong communication and collaboration skills, with the ability to build effective relationships across internal teams and external customer stakeholders.
- Experience with delivering live training and a willingness to travel for onsite delivery.
- Native/Fluent English is required. Professional fluency in German or French will put you at the top of our list.
- Must be able to work 3 days per week in our London office.
What Sets Us Apart
At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Learning Experience Designer London employer: WalkMe
At WalkMe, now an SAP company, we pride ourselves on being at the forefront of digital adoption, offering a dynamic and inclusive work environment that fosters innovation and collaboration. As a Learning Experience Designer, you will not only have the opportunity to create impactful learning experiences but also benefit from our hybrid work model, comprehensive wellness programmes, and robust professional development initiatives that support your growth. Join us in our London office to be part of a diverse team dedicated to transforming how enterprises interact with technology while enjoying a supportive culture that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Experience Designer London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WalkMe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio, make sure it’s up-to-date and highlights your best work. Tailor it to showcase projects that align with WalkMe's focus on digital adoption and learning experiences.
✨Tip Number 3
Prepare for the interview by diving deep into WalkMe’s products. Understand their tech stack and think about how your experience can help solve their challenges. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the WalkMe team!
We think you need these skills to ace Learning Experience Designer London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your relevant experience in technical training and LX design. We want to see how you've tackled complex products and created engaging learning experiences, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Learning Experience Designer role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for at WalkMe.
Include Your Portfolio:Don’t forget to attach your portfolio! We love seeing examples of your work, especially how you’ve used AI to enhance learning experiences. It’s a great way to show us what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at WalkMe
✨Know Your Stuff
Make sure you’re well-versed in the technical aspects of the role. Familiarise yourself with WalkMe’s products and how they help users overcome digital friction. Being able to discuss specific features and their benefits will show that you’re not just interested, but also knowledgeable.
✨Showcase Your Portfolio
Bring along a portfolio that highlights your previous work in Learning Experience Design. Include examples where you've used AI tools to enhance learning experiences or data analysis to improve training outcomes. This will give the interviewers a clear picture of your capabilities.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the team, the projects, and how they measure success. This shows that you’re genuinely interested in the role and eager to contribute to the company’s mission.
✨Practice Your Delivery
Since the role involves delivering training, practice how you present your ideas. Whether it’s through a mock presentation or discussing your approach to training delivery, demonstrating your communication skills will be key. Remember, confidence is contagious!
