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For Companies At a Glance
- Tasks: Design and implement innovative solutions to enhance user experiences for our customers.
- Company: Join WalkMe, an SAP company, leading the digital adoption revolution.
- Benefits: Enjoy a hybrid work schedule, wellness perks, and professional development opportunities.
- Why this job: Make a real impact by helping businesses maximise their digital potential with cutting-edge technology.
- Qualifications: 5+ years in Professional Services and strong understanding of user behaviour required.
- Other info: Be part of a diverse and inclusive culture that celebrates unique perspectives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.
What You’ll Own
- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What You’ll Need to Succeed
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor's degree in a relevant field preferred.
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
- We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Professional Services Consultant in City of London employer: WalkMe
Contact Detail:
WalkMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand WalkMe's products and how they impact digital transformation. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Professional Services Consultant in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Consultant role. Highlight your experience with user engagement, project management, and any relevant tech skills like HTML or JavaScript. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm for technology and customer success shine through in your application. Share examples of how you've helped clients achieve their goals or improved user experiences in previous roles. We love seeing candidates who are genuinely excited about what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and want to quickly understand how you fit into our vision at WalkMe.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all candidates. Plus, it’s super easy to do—just a few clicks and you’re done!
How to prepare for a job interview at WalkMe
✨Know Your WalkMe Inside Out
Before the interview, make sure you’re well-versed in WalkMe’s features and how they can enhance user experiences. Familiarise yourself with case studies or success stories that showcase the impact of WalkMe on digital transformation. This will help you demonstrate your passion for the product and your understanding of its value.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved problems in previous roles. Think about challenges you faced in project management or customer success and how you overcame them. This will highlight your analytical mindset and ability to troubleshoot effectively, which are key for a Professional Services Consultant.
✨Brush Up on Technical Skills
Since familiarity with HTML, CSS, and JavaScript is important, be ready to talk about your experience with these technologies. You might even want to prepare a few examples of how you’ve used them to customise solutions in past projects. This will show that you can integrate WalkMe elements seamlessly into web applications.
✨Engage in Active Listening
During the interview, practice active listening. Make sure to ask clarifying questions when discussing customer needs and objectives. This not only shows your communication skills but also your commitment to understanding and addressing client pain points, which is crucial for the role.
