CRM Executive - 12-18 month FTC in London

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview of role

• Office: London (hybrid 50% attendance required)
• Duration: 12-18 month Fixed Term Contract

As CRM Executive you will play a key role in supporting the portfolio of Marketing Technology applications and their relevant processes, primarily focused on CRM and E-Marketing. You will work within a global team and be responsible for the adoption and engagement of CRM and E-Marketing and supporting broader marketing technology tools and initiatives. The role requires a candidate with great communication skills, who is passionate about CRM and engaging and inspiring others to use it.

Duties, Responsibilities & Person Specification

• CRM - Supporting CRM process and procedures, ensuring operational efficiency with the firm and the business teams. Customising and pulling reports from the CRM. Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology. Providing ongoing support to legal, marketing and BD teams, including monitoring the CRM inbox and actioning support tickets. Facilitating adoption and training for users within the global offices. Reviewing and updating documentation for CRM. Ensuring accuracy of client and contact data within CRM and maintaining GDPR compliance – data entry, key contact record management and reporting. Support the co-ordination of vendor relationships with third party account managers and external consultants.
• E-Marketing - Co-ordinating the E-Marketing application, ensuring business teams have relevant access, and the necessary functionality is available and sufficient. Training the global MBDC team with their e-communications and mailings, providing expert knowledge and point of escalation if necessary. Supporting the global MBDC team to better manage and enhance mailings lists for each practice group/region. Gathering insights, statistics and metrics based on e-marketing data for the global firm. Facilitating training for new users within global offices.
• Various Marketing Technology - Providing high level support for various MarTech tools as required, in addition to CRM, such as webinar and podcast software. Supporting marketing personnel on the various MarTech applications. Collaborating with third party vendors, suppliers and partners as required.

Education, Skills & Experience

• Bachelor's Degree or equivalent in a related field.
• Experience within a professional services / business-to-business environment.
• Good knowledge and experience of CRM systems (ideally InterAction), mailing automation platforms, e-marketing tools and processes.
• Proficiency in Windows Operating Systems, Microsoft Office, Microsoft Excel, Outlook.
• A collaborative and confident professional, who can demonstrate versatility and adaptability in a high-paced environment.
• A strong team player capable of building good working relationships.
• Good written and oral communication skills, with keen attention to detail.
• Ability to work under pressure and deliver on tight deadlines.
• Great problem-solving skills and a fast learner.
• Great organisational, planning and project management skills and the ability to prioritise workload and meet tight deadlines.
• Self-starter who brings a positive energy.
• Ability and willingness to occasionally work outside normal working hours/days as required.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.