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- Tasks: Support compliance systems and troubleshoot business applications in a dynamic legal environment.
- Company: Join a leading international law firm with a diverse and empowering culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting critical compliance systems in a global setting.
- Qualifications: Experience in application support, strong troubleshooting skills, and familiarity with ITSM tools.
- Other info: Be part of a diverse team that values equality and personal ability.
The predicted salary is between 36000 - 60000 £ per year.
We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.
We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.
Office: London (50% Hybrid required as a min)
The Application Support Analyst will support the operation of Compliance systems within the Compliance Department. The primary focus of the role is to assist with administration and troubleshooting on a number of business applications. The role will also provide additional support to the Compliance team in compiling reports and other statistics for the team.
Job Duties
- Provide 2nd line support for Compliance team applications, including Intapp Intake and Conflicts and other SaaS solutions
- Manage and resolve incidents and service requests using ServiceNow
- Monitor system performance and troubleshoot issues across all compliance systems
- Maintain system configurations, including user access and permissions and reference data tables
- Raise and manage support cases with third-party vendors, tracking resolution and follow-up
- Work with internal IT, compliance, and business teams to support upgrades, testing, and deployments
- Document support procedures, known issues, and configuration changes
Education, Skills & Experience
- Experience supporting business-critical applications, ideally in compliance, legal, or risk environments
- Familiarity with ServiceNow or another ITSM tool for incident and request management
- Understanding of SaaS and on-premise system support models
- Strong troubleshooting, analytical, and communication skills
- Detail-oriented with good documentation practices
- Experience managing vendor relationships and external support escalations
- Experience with Intapp Intake and Conflicts (or similar workflow systems such as Power Automate)
- Good working knowledge of MS Excel and/or Power BI
Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.
Application Support Analyst - Compliance Systems in London employer: Walkers
Contact Detail:
Walkers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Compliance Systems in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you fit in, so think about how your skills align with their values and needs.
✨Tip Number 3
Practice your problem-solving skills! As an Application Support Analyst, you’ll need to troubleshoot effectively. Try mock scenarios to get comfortable with explaining your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Application Support Analyst - Compliance Systems in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with compliance systems and any relevant tools like ServiceNow or Intapp. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting compliance systems and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've tackled issues in past roles. We’re keen on seeing your analytical skills in action, especially when it comes to resolving incidents and managing vendor relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Walkers
✨Know Your Compliance Systems
Make sure you brush up on your knowledge of compliance systems, especially those mentioned in the job description like Intapp Intake and Conflicts. Familiarity with these tools will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully resolved incidents or service requests. Think about times when you had to troubleshoot issues in a business-critical application and how you approached the problem. This will demonstrate your analytical skills and ability to handle pressure.
✨Familiarise Yourself with ServiceNow
Since the role involves using ServiceNow for incident management, it’s a good idea to get comfortable with its functionalities. If you have experience with similar ITSM tools, be ready to discuss how those experiences translate to using ServiceNow effectively.
✨Prepare Questions About Team Dynamics
Given the emphasis on collaboration within the Compliance team, think of insightful questions to ask about team dynamics and how they work together with internal IT and external vendors. This shows that you value teamwork and are keen to integrate smoothly into their culture.