Client Services and Operations Assistant

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey. We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview of role

Office: London (On-Site required 5 days per week)

Due to the continued growth in the London office, we are seeking an experienced Client Services and Operations Assistant to provide exceptional front-of-house, administrative and operational support. You will be part of a small, dedicated team known for being proactive, professional and forward thinking, ensuring the office runs smoothly and delivers outstanding experience for colleagues and visitors.

Duties, Responsibilities & Person Specification

• Welcome guests on arrival, ensuring a warm, polished and professional experience, and promptly notify relevant colleagues.
• Act as the first point of contact for all enquiries, professionally managing the switchboard, London Operations inbox and in-person queries.
• Coordinate meeting room bookings and logistics, including room set-up, presentation materials, IT support, refreshments/catering as required.
• Support internal and external meetings, seminars and staff events, ensuring smooth execution and excellent service throughout.
• Manage office consumables (kitchens, conference rooms, print rooms etc.) ensuring supplies are fully stocked and replenished in a timely manner.
• Oversee security protocols and access control processes for visitors to the office, including issuing, deactivating and reconciliation of passes in line with office security procedure.
• Handle incoming and outgoing mail, including courier arrangements, ensuring accurate tracking and cost recharging.
• Coordinate repairs and maintenance with vendors, ensuring issues are resolved promptly to keep the office fully operational.
• Support office moves, desk and locker allocations, and the upkeep of fixtures and fittings.
• Assist with the New Joiner onboarding process, including preparing induction materials and delivering office and fire evacuation briefing.
• Provide a wide variety of administrative support to the Office and the Head of Operations, including calendar management, meeting arrangement and special projects.

Education, Skills & Experience

The ideal candidate will be proactive, professional and able to deliver a high standard of service in a fast-paced office environment. They should demonstrate the following skills and attributes:

• Excellent communication (both written and verbal) with the ability to engage confidently with colleagues and visitors at all levels.
• Strong interpersonal skills with tact, diplomacy and discretion required to handle confidential matters appropriately.
• Strong organisational skills and the ability to prioritise workload to meet deadlines.
• Excellent time management skills and the ability to manage competing demands effectively.
• Ability to work independently, remain calm and professional when responding to changing needs, unexpected situations or urgent queries.
• Flexibility to support occasional activities outside normal working hours, where necessary.
• Participate in continuously improving services through critically evaluating systems of work, contributing ideas to enhance efficiency and service standards.
• Experience gained from a law firm or professional services environment.
• Educated to A-Level standard or equivalent (including Maths and English).

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.