Company Description Walkers Cleaning & Support Services is a family-owned business with over 60 years of experience providing commercial cleaning and support solutions across property management, offices, retail, education, healthcare, and facilities management sectors. The company combines nationwide coverage with a personal, agile approach, delivering services tailored to each client’s needs.
Walkers holds industry-recognized accreditations such as ISO 14001, CHAS, and SafeContractor, demonstrating strong commitments to quality, safety, and environmental management. As a Planet Mark partner, the company integrates sustainability into its operations through eco-friendly cleaning solutions, energy-efficient methods, and sustainable waste management. Walkers aims to create safer, healthier, and more sustainable environments for businesses across the UK.
Role Description The Contract Support Advisor is a full-time, on-site role based in Brentwood, responsible for providing day-to-day administrative and customer support for cleaning and support service contracts. This role includes acting as a key point of contact for clients, managing queries, coordinating service delivery with operational teams, and ensuring contract requirements are met in line with agreed standards and timelines. The Contract Support Advisor will maintain accurate records, prepare reports, and assist with scheduling, invoicing, and performance monitoring to support efficient contract management. The role also involves proactively addressing customer concerns, supporting continuous improvement initiatives, and collaborating with colleagues to enhance overall customer satisfaction and operational effectiveness.
Qualifications
- Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction to build and maintain positive client relationships.
- Candidates should possess effective Communication skills, both written and verbal, to handle client queries and coordinate with internal teams.
- Candidates should possess Customer Support and Technical Support skills to resolve issues, provide information, and support service delivery.
- Relevant experience in contract administration, facilities services, or a customer-facing role within a service-based environment is beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines are required.
- Proficiency with standard office software (e.g., email, spreadsheets, CRM or contract management systems) is advantageous.
- A commitment to high service standards, teamwork, and continuous improvement is essential.
Contract Support Advisor in Brentwood employer: Walkers
Walkers is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to diversity and inclusion, employees are empowered to thrive and contribute to the firm's global growth strategy. The company provides ample opportunities for professional development, ensuring that team members can enhance their skills while working with cutting-edge technology in a supportive and inclusive culture.
