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- Tasks: Support compliance systems, troubleshoot issues, and assist with reporting for the Compliance team.
- Company: Leading international law firm with a diverse and empowering culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a global team and make a real impact in compliance operations.
- Qualifications: Experience in application support and strong problem-solving skills.
- Other info: Dynamic environment with a focus on diversity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.
We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.
Office: London (50% Hybrid required as a min)
The Application Support Analyst will support the operation of Compliance systems within the Compliance Department. The primary focus of the role is to assist with administration and troubleshooting on a number of business applications. The role will also provide additional support to the Compliance team in compiling reports and other statistics for the team.
Job Duties
- Provide 2nd line support for Compliance team applications, including Intapp Intake and Conflicts and other SaaS solutions
- Manage and resolve incidents and service requests using ServiceNow
- Monitor system performance and troubleshoot issues across all compliance systems
- Maintain system configurations, including user access and permissions and reference data tables
- Raise and manage support cases with third-party vendors, tracking resolution and follow-up
- Work with internal IT, compliance, and business teams to support upgrades, testing, and deployments
- Document support procedures, known issues, and configuration changes
Application Support Analyst - Compliance Systems employer: Walkers
Contact Detail:
Walkers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Compliance Systems
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Application Support Analysts. We should also be ready to discuss our troubleshooting experiences and how we’ve handled incidents in the past.
✨Tip Number 3
Show off our problem-solving skills during the interview! Use real-life examples to demonstrate how we’ve tackled issues with compliance systems or SaaS solutions. This will make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Application Support Analyst - Compliance Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with compliance systems and any relevant software you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Compliance team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re all about finding solutions, so let us know how you’ve made a difference in past positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Walkers
✨Know Your Compliance Systems
Familiarise yourself with the specific compliance systems mentioned in the job description, like Intapp Intake and Conflicts. Understanding how these applications work and their role in the compliance process will show your genuine interest and readiness for the position.
✨Showcase Your Troubleshooting Skills
Prepare to discuss past experiences where you successfully resolved technical issues or managed incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving abilities and how you can apply them to support the Compliance team.
✨Understand the Company Culture
Research the firm’s values and approach to diversity. Be ready to discuss how your background and experiences align with their commitment to empowering professionals and fostering a diverse workplace. This will help you connect on a personal level during the interview.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the role, team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. It’s a two-way street, after all!