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For Companies At a Glance
- Tasks: Prepare, pack, and dispatch web orders for customers in the UK and internationally.
- Company: Join a dynamic Ecommerce team in a fast-paced environment.
- Benefits: Flexible hours, hands-on experience, and a supportive team culture.
- Other info: Opportunity to increase hours during busy periods and develop valuable skills.
- Why this job: Be part of a close-knit team and ensure customer satisfaction with every order.
- Qualifications: Basic computer skills, attention to detail, and a team player attitude.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
We’re looking for an Ecommerce Operations Assistant to join our Ecommerce team, supporting the preparation, packing and despatch of web orders and mailroom samples to customers in the UK and internationally. You’ll work as part of a close‑knit, hands‑on team, ensuring orders are packed accurately, dispatched on time, and meet the high standards our customers expect.
Hours: 35 hours per week, 9am - 4:30pm (Mon - Fri). We're looking for someone who is willing to increase their hours during the busy periods (Oct - Dec), and flexible to cover holidays.
Key Responsibilities
- Prepare, pack and despatch web orders and mailroom samples for UK and international customers.
- Ensure parcels are packed to the required standard to meet customer expectations.
- Process outgoing mail and parcels for various departments across the business.
- Process orders accurately through courier systems.
- Support internal departments with sample requests and despatch requirements.
- Learn and use product codes for samples and customer orders.
- Monitor, order and rotate stock as required.
- Liaise with internal teams including Sales, Marketing, QA/NPD, Technical and Despatch.
- Liaise with third‑party couriers when required and track time‑sensitive orders.
- Support the creation of hampers and gift sets, particularly during peak periods.
- Ensure all work is carried out efficiently, accurately and in line with required standards.
About You
- Basic computer skills and confidence using systems.
- Physically fit and comfortable with manual handling, packing and moving boxes.
- Strong attention to detail and pride in accuracy.
- A team player who works well in a small, busy environment.
- Good communication skills, both written and verbal.
- Good numeracy skills.
- Self‑motivated, able to work under time pressure and use initiative.
Ecommerce Operations Assistant employer: Walker's Shortbread
Contact Detail:
Walker's Shortbread Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Assistant
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to ecommerce operations. Think about how your skills match the job description and be ready to share examples of your attention to detail and teamwork.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Ecommerce Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Ecommerce Operations Assistant role. We want to see how your skills align with our needs, so don’t be shy about showcasing your packing and despatch experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our close-knit team. We love seeing personality, so let us know what makes you tick!
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Walker's Shortbread
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Ecommerce Operations Assistant. Familiarise yourself with the key tasks like packing, despatching, and liaising with couriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role involves working closely with a small team, be prepared to discuss your experiences as a team player. Share examples of how you've collaborated with others in previous jobs, especially in busy environments. Highlight your ability to communicate effectively and support your colleagues.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. During the interview, mention specific instances where your accuracy made a difference, whether it was in processing orders or managing stock. You could even bring up how you ensure quality standards are met in your work.
✨Be Ready for Practical Questions
Expect some practical questions related to the job, such as how you would handle a time-sensitive order or manage stock rotation. Think through these scenarios beforehand so you can provide clear, confident answers that showcase your problem-solving skills and initiative.