At a Glance
- Tasks: Manage client relationships, drive growth, and ensure high-quality deliverables.
- Company: Join a leading Performance and Brand X Marketing Agency in London.
- Benefits: Competitive salary from £45k+, hybrid work model, and career development opportunities.
- Other info: Dynamic team environment with a focus on innovation and client satisfaction.
- Why this job: Be the voice of clients and make a real impact on their success.
- Qualifications: Strong marketing skills and experience in client management.
The predicted salary is between 51750 - 63250 £ per year.
Walker and Sloan are proud to be working with a well-known Performance and Brand X Marketing Agency in London as they are keen to bring on a Client Manager to the CS team on a full-time basis. Salary from £45k+. Hybrid: 3 days in London HQ.
The Role:
As part of the Client Services Team, you’ll help with finding new revenue opportunities amongst existing clients or with new businesses that we interact with. Central to your role is making sure we deliver only the very best work for our clients and supporting high impact, profitable and happy client teams. As Client Manager, you’ll be a strong marketeer, actively developing your strategic thinking and analytical skills in order to bring fresh insight to our work. With our internal teams, you’ll act as the voice of the client and externally you’ll be communicating regularly with our clients establishing a high-trust relationship that is the foundation for sustained growth.
What you’ll be responsible & accountable for:
- Responsible for day-to-day relationship with your clients, engaging them with our work and maintaining strong relationships, this includes leading monthly value reporting and weekly client updates.
- Responsible for coordinating and managing our teams delivering client work by ensuring they have the information they need to be successful, including writing briefs, leading briefings, reviewing WIP and presenting to the client.
- Responsible for the quality of work going to a client whether that’s originating your own outputs or reviewing the work of other teams before it’s shared, you’ll make sure we deliver high-quality thinking to our clients.
- Responsible for enabling the Client Director to manage the client relationship, for example of preparation for and running QBRs and planning around renewals.
- Responsible for supporting the Client Director to shape client strategy using our 4Cs framework to find insights, propose opportunities and shape and sell-in our retained work for the period ahead.
- Responsible for seeking out client growth and business development activities, including pitching for new business and onboarding clients.
- Accountable for client account and financial administration, and ensuring we have accurate, organised client records, up to date commercial data for each client and maintaining client information in our Operating System.
The strategies that you lead with and for your clients will be successfully adding value to their organisation and aligned to the business needs:
- You’ll be the person we turn to when we want to understand anything about the status of work for a client or for updates on the client account.
- You’ll be actively finding ways to bring new value to the client and StrategiQ.
- You’ll be the first person the client calls with questions or when they have new opportunities to discuss with us.
- Our teams will come to you when they are onboarding to a client because you know everything there is to know about the client’s business and our work for them.
Alongside other measures, your principal performance metrics will be:
- Client profitability >70%
- Client growth >20%
- Client retention >80%
- Client NPS >80%
For more information contact Lee Curry at Walker and Sloan.
Client Manager in London employer: Walker & Sloan Limited
Walker & Sloan is an excellent employer, offering a dynamic work environment in Hayes, West London, where you can contribute to cutting-edge data centre projects. With a strong focus on employee development, the company provides structured career progression, comprehensive training, and a competitive benefits package that includes private healthcare and generous leave policies. Join a team that values collaboration and innovation, ensuring you gain invaluable experience while working alongside industry experts.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Walker & Sloan Limited and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Walker & Sloan Limited are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Walker & Sloan Limited on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Walker & Sloan Limited. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Walker & Sloan Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Walker & Sloan Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about Walker & Sloan Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Walker & Sloan Limited
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Walker & Sloan Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Walker & Sloan Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
