At a Glance
- Tasks: Support users by resolving IT queries and improving team efficiency.
- Company: Join a friendly and inclusive tech team at Walker Morris.
- Benefits: Competitive salary, annual bonus, generous leave, and pension contributions.
- Other info: Hybrid working with excellent career growth opportunities.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in 1st line support; strong communication and diagnostic skills.
The predicted salary is between 27146 - 27146 £ per year.
Are you an experienced 1st IT Service Desk Technician looking for an opportunity to progress within a busy IT Team? We are looking for an experienced 1st line IT Service Desk Technician who is solutions orientated and passionate about helping others. You will work alongside an experienced team, answering user queries and efficiently responding to service requests, both over the phone and via our ticketing system. You will proactively resolve queries and identify trends to help improve team efficiency. It is a friendly team who are always looking for ways to improve. You will be supported by your manager to develop your career and provide continuous learning opportunities.
To succeed in this role you will be approachable, be able to communicate effectively and build working relationships across the business.
As the IT Service Desk Technician, you will:
- Investigate, monitor and resolve any incidents/service requests assigned to you
- Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents
- Log and monitor incidents and service requests using the Service Management software, ensuring that all contact and updates are recorded
- Conduct trend analysis to proactively reduce common requests
- Liaise with the Line Managers to identify, diagnose and resolve IT incidents and service requests
We are looking for:
- A friendly, helpful person with a couple of years' experience within 1st line support role
- Experience of 2nd line support is beneficial but not required
- Experience of building & deploying laptops
- Relevant IT qualifications/education are preferred but not essential
- Excellent diagnostic skills
- Ability to communicate clearly with key stakeholders and colleagues
- Organised with the ability to prioritise your workload
Some of our benefits include:
- Salary reflective of your experience, circa. £27,146
- Earn up to 10% of your salary with our annual bonus scheme
- Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year
- Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of 6% of your salary
- 4x your annual salary in the event of a death in service
This is full time hybrid position with shifts covering 8-4:30 or 9-5:30.
Walker Morris is committed to being an inclusive employer. We welcome applications regardless of sexual orientation, gender identity and expression, age, neuro diversity or disability status, family or parental status, race, religion or ethnicity. If you need any reasonable adjustments throughout the recruitment process, please don’t hesitate to ask. We are a Disability Confident employer.
IT Service Desk Technician in Leeds employer: Walker Morris LLP
Walker Morris is an exceptional employer for IT Service Desk Technicians, offering a supportive and inclusive work environment that prioritises employee growth and development. With a friendly team culture, competitive salary, and generous benefits including up to 31 days of annual leave and a robust pension scheme, employees are encouraged to thrive both personally and professionally. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. Role-play with a friend or use mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved issues in the past. This will demonstrate your ability to think on your feet and provide solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our friendly team.
We think you need these skills to ace IT Service Desk Technician in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your experience in 1st line support and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've effectively resolved a user query in the past.
Highlight Problem-Solving Abilities:We love a solutions-oriented mindset! In your application, mention specific instances where you've proactively resolved issues or identified trends that improved efficiency. This will show us you're the kind of person who takes the bull by the horns!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Walker Morris LLP
✨Know Your Tech
Brush up on your technical knowledge related to 1st line support. Be ready to discuss common issues you’ve resolved in the past and how you approached them. This shows your problem-solving skills and familiarity with the role.
✨Show Your People Skills
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. Think of examples where you've successfully helped users or built relationships with colleagues. This will highlight your approachability and communication skills.
✨Understand the Company Culture
Familiarise yourself with Walker Morris' values and culture. Be prepared to discuss how you align with their emphasis on teamwork and inclusivity. Showing that you understand and appreciate their culture can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, opportunities for growth, or how they handle common IT issues. It demonstrates your interest in the role and helps you gauge if it’s the right fit for you.
