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- Tasks: Manage client accounts and ensure top-notch logistics services daily.
- Company: Walker Logistics is a fast-growing logistics company with a focus on operational excellence.
- Benefits: Enjoy perks like free hot drinks, healthcare schemes, and extra holiday for your birthday!
- Other info: Located in Hungerford, with opportunities for growth and development.
- Why this job: Join a dynamic team that values customer service and employee wellbeing.
- Qualifications: 1+ years in logistics or related field; strong communication and organisational skills required.
The predicted salary is between 26000 - 36400 £ per year.
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We\’re on the lookout for someone special to join us as a Logistics Account Manager, and we can\’t wait to hear from you!!
About Walker Logistics:
Established in 1999 by Philip Walker, the Walker Logistics division started life in a small, converted hangar near Membury Airfield and began to flourish early on.
Now, with the collaboration of second-generation family members, and a team of dedicated logistics professionals, operating over 250,000 sq ft (soon to be 385.000 sq ft!) of high quality, ambient temperature warehousing, we are one of the UK’s fastest growing third-party logistics services companies!
We offer omni-channel fulfilment and distribution services and work in long-term partnership with over 50 UK and International clients in a variety of sectors.
Our high standards of operational excellence are driven by our core values of:
· Wellbeing and…
We currently deliver to 80+ countries and process over 20,000 orders per day!
About the Role:
As a Logistics Account Manager, you\’ll be the primary point of contact for our valued clients, ensuring their logistics needs are met with excellence. You\’ll manage day-to-day operations, monitor KPIs, and build strong client relationships.
Key responsibilities include:
· Managing individual customer accounts and ensuring operational excellence.
· Monitoring and reporting on KPIs and SLAs.
· Coordinating with warehouse teams and CRMs.
· Managing invoicing and ensuring accuracy.
· Providing exceptional customer service and resolving issues promptly.
· Building strong customer relationships via meetings, and phone calls.
Competitive (based on experience)
Some additional benefits (once you’ve passed your probation):
· Access to our “Rewards Gateway”, to help your pay go further
· Access to Medicash healthcare scheme, to help you be the best version of you!
· Free hot drinks on shift
· Discretionary bonus, and…
· After 2 years’ service, take your Birthday as an extra day’s holiday!!
About You:
· 1+ years of experience in logistics or a related field.
· Strong customer service and communication skills.
· Excellent organizational and problem-solving abilities.
· Proficiency in Windows Office and logistics management systems.
· A proactive and self-motivated attitude.
· Ability to work weekends on a very limited basis.
· A person who thrives within a team environment, and who shares our company values.
Join Us:
If you\’re a proactive, customer-obsessed professional, ready to join a dynamic and growing company that values its employees and clients, we want to hear from you!
Click the button to apply now!
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Ability to commute/relocate:
- Hungerford RG17 7TJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 1 year (required)
- Customer service: 1 year (preferred)
Language:
- United Kingdom (required)
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Warehousing and Storage
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Logistics Account Manager employer: Walker Logistics Limited
Contact Detail:
Walker Logistics Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Account Manager
✨Tip Number 1
Familiarise yourself with Walker Logistics' core values and operational standards. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare specific examples of how you've successfully managed customer accounts in the past. Be ready to discuss how you monitored KPIs and resolved issues, as this will showcase your relevant experience and problem-solving skills.
✨Tip Number 3
Network with current or former employees of Walker Logistics on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the role and the company during interviews. This shows your genuine interest in the position and helps you stand out as a candidate who is eager to contribute.
We think you need these skills to ace Logistics Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and customer service. Use specific examples that demonstrate your ability to manage accounts and meet KPIs, as these are key responsibilities for the Logistics Account Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your proactive attitude. Mention how your skills align with the company's core values and how you can contribute to their operational excellence.
Highlight Relevant Skills: In your application, emphasise your organisational and problem-solving abilities. Mention your proficiency in Windows Office and any logistics management systems you've used, as these are crucial for the role.
Showcase Customer Service Experience: Since the role requires strong customer service skills, provide examples of how you've successfully resolved issues and built relationships with clients in previous positions. This will demonstrate your fit for the position.
How to prepare for a job interview at Walker Logistics Limited
✨Know Your Logistics
Make sure you brush up on your logistics knowledge. Understand the key concepts, terminology, and current trends in the industry. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Logistics Account Manager, you'll be the primary point of contact for clients. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your communication and problem-solving skills.
✨Familiarise Yourself with KPIs and SLAs
Since monitoring KPIs and SLAs is a crucial part of the job, be ready to discuss what these metrics mean and how you've used them in previous roles. This shows that you understand the importance of operational excellence.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.