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For Companies At a Glance
- Tasks: Provide admin support, manage client records, and assist with fee processing.
- Company: Join a dynamic team in a supportive environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a flexible work culture.
- Why this job: Kickstart your career in customer support and make a real difference.
- Qualifications: Good communication skills, attention to detail, and a positive attitude.
- Other info: Perfect for those looking to grow in a fast-paced, collaborative setting.
The predicted salary is between 1200 - 1500 £ per month.
Aim and Purpose of the Role
To provide administrative support to the team.
Specific Duties
- Receive training on how to assist with setting up new business/accounts and keeping client information accurate and up to date.
- Support the team by working alongside administration and support departments to help maintain timely and well-organised client records.
- Gradually develop skills in communicating with clients, providers, third parties, and internal teams under supervision.
- Assist with checking that client fees are processed correctly and help with basic monitoring of outstanding payments.
- Carry out general administrative tasks for the department as required.
- Learn how to upload, update, and manage information on the CRM system.
- Take on additional tasks and responsibilities appropriate to a trainee role as directed by the Line Manager or Director.
Other Requirements
- Articulate with good communication skills.
- Works well on own initiative.
- Ability to manage own, sometimes demanding, workload and excellent time management skills.
- Ability to remain calm and tactful when under pressure.
- High level of care and attention to detail even when working under pressure.
- Ability to work within a team.
- Flexible, organised, and passionate about providing quality support.
- Positive outlook & personality and the ability to get on well with other people.
- A level (or equivalent) standard with GCSE pass in English & Maths.
- Computer literacy is essential. Proficient in Google Mail/Drive/Sheets/Word.
- Experience of Document Management System and document scanning an advantage.
- Financial Services administration background is advantageous but not essential. Investments; desirable.
Trainee Customer Support Administrator employer: Walker Crips
Contact Detail:
Walker Crips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Support Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss how your previous experiences, even if they're not directly related, have prepared you for this role. Highlight your communication skills and attention to detail, as these are key for a Trainee Customer Support Administrator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trainee Customer Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Customer Support Administrator role. Highlight any relevant experience or skills that match the job description, like your attention to detail and communication skills.
Show Your Enthusiasm: Let your passion for providing quality support shine through in your application. We love candidates who are excited about the role and can convey a positive outlook, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This shows us you can communicate effectively, which is key for this role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Walker Crips
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Trainee Customer Support Administrator role. Familiarise yourself with the specific duties mentioned in the job description, like managing client records and assisting with fee processing. This will help you demonstrate your enthusiasm and readiness to take on the responsibilities.
✨Show Off Your Communication Skills
Since this role involves communicating with clients and internal teams, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past experiences, even if they were in different contexts. This will showcase your ability to adapt and learn quickly.
✨Demonstrate Your Organisational Skills
Being organised is key for this position. Think of ways you've managed your time and workload in the past, especially under pressure. Bring up any tools or methods you use to stay organised, as this will show that you can handle the demands of the role.
✨Be Ready to Learn
As a trainee, it's important to convey your eagerness to learn and grow. Prepare to discuss how you approach new challenges and your willingness to take on additional tasks. This positive attitude will resonate well with the interviewers and show that you're a great fit for their team.
