Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide admin support and learn to manage client records effectively.
- Company: Join a dynamic team focused on delivering quality customer support.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible role with potential for career advancement in financial services.
- Why this job: Kickstart your career in customer support with hands-on training and growth opportunities.
- Qualifications: Good communication skills, attention to detail, and a positive attitude required.
The predicted salary is between 22000 - 26000 £ per year.
Aim and Purpose of the role: To provide administrative support to the team.
Specific Duties:
- Receive training on how to assist with setting up new business/accounts and keeping client information accurate and up to date.
- Support the team by working alongside administration and support departments to help maintain timely and well-organised client records.
- Gradually develop skills in communicating with clients, providers, third parties, and internal teams under supervision.
- Assist with checking that client fees are processed correctly and help with basic monitoring of outstanding payments.
- Carry out general administrative tasks for the department as required.
- Learn how to upload, update, and manage information on the CRM system.
- Take on additional tasks and responsibilities appropriate to a trainee role as directed by the Line Manager or Director.
Other Requirements:
- Articulate with good communication skills.
- Works well on own initiative.
- Ability to manage own, sometimes demanding, workload and excellent time management skills.
- Ability to remain calm and tactful when under pressure.
- High level of care and attention to detail even when working under pressure.
- Ability to work within a team.
- Flexible.
- Organized and passionate about providing quality support.
- Positive outlook and personality and the ability to get on well with other people.
- A level (or equivalent) standard with GCSE pass in English and Maths.
- Computer literacy is essential. Proficient in Google Mail/Drive/Sheets/Word.
- Experience of Document Management System and document scanning an advantage.
- Financial Services administration background is advantageous but not essential. Investments desirable.
Trainee Customer Support Administrator in London employer: Walker Crips
Contact Detail:
Walker Crips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Support Administrator in London
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with clients and teams, try role-playing scenarios with friends or family to boost your confidence and articulate your thoughts clearly.
✨Tip Number 3
Be proactive during the interview. Ask insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Trainee Customer Support Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Customer Support Administrator role. Highlight any relevant skills or experiences that match the job description, like your communication skills and attention to detail.
Show Your Enthusiasm: Let your passion for providing quality support shine through in your application. We love candidates who are excited about helping others and eager to learn, so don’t hold back on expressing your positive outlook!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This shows us you can communicate effectively, which is key for this role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Walker Crips
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the specific duties and requirements, especially around administrative support and client communication. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As a Trainee Customer Support Administrator, strong communication is key. Prepare examples of how you've effectively communicated in past roles or situations. Whether it’s dealing with clients or collaborating with team members, demonstrating your ability to articulate clearly will impress the interviewers.
✨Demonstrate Your Organisational Skills
Since the role involves managing client records and administrative tasks, be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your workload and ensure accuracy, especially under pressure. This will highlight your attention to detail and time management skills.
✨Be Ready to Learn
This is a trainee position, so showing a willingness to learn is crucial. Prepare to discuss how you’ve approached learning new skills in the past. Whether it’s using a new software or adapting to a new process, showcasing your flexibility and eagerness to grow will resonate well with the interviewers.