At a Glance
- Tasks: Manage residential rental properties and ensure smooth tenancies.
- Company: Join a supportive independent property business in Weston-Super-Mare.
- Benefits: Competitive salary, pension, training, and career progression opportunities.
- Other info: Dynamic role with genuine opportunities for growth in the property sector.
- Why this job: Build relationships and solve problems while delivering top-notch service.
- Qualifications: Strong customer service skills and proactive problem-solving abilities.
The predicted salary is between 27000 - 30000 £ per year.
Customer Service Advisor
This is an excellent opportunity to join an established independent property business as a Customer Service Advisor in Weston-Super-Mare
You'll take responsibility for managing a portfolio of residential rental properties, working closely with landlords, tenants and contractors to ensure tenancies run smoothly and properties are well maintained and fully compliant.
This is a varied and hands-on role, ideal for an organised and proactive property professional who enjoys building relationships, solving problems and delivering a high level of service.
The Role
- Manage a portfolio of properties, acting as the main point of contact for landlords and tenants.
- Coordinate repairs and maintenance, working with contractors to ensure issues are dealt with efficiently.
- Manage tenancy renewals, rent-related matters and the end-of-tenancy process, including deposits.
- Build strong relationships with landlords and tenants, resolving queries and delivering a consistently high level of service.
- Work closely with the wider team
About You
We're looking for an organised and proactive individual who is confident managing a busy workload, dealing with landlords and tenants and resolving issues effectively.
You'll have
- Strong customer service and communication skills.
- Excellent organisation and the ability to manage a busy workload.
- A proactive approach with the confidence to solve problems and use your own initiative.
- Knowledge of lettings legislation and property compliance would be advantageous.
- What's on Offer
- Company pension.
- Training and support towards professional qualifications.
- Genuine opportunities for career progression.
- Supportive working environment within an established independent agency.
- About Walker & Sloan
Walker & Sloan are a B Corp Certified recruitment business specialising in Property, Construction and the Built Environment.
We work closely with clients across the UK and handle all applications with complete confidentiality.
Customer Service Advisor in Weston-super-Mare employer: Walker and Sloan Ltd Careers
Walker & Sloan is an exceptional employer, offering a supportive and collaborative work environment for Senior Lettings Negotiators in Exeter. With a strong focus on career progression and professional development, employees are encouraged to grow their skills while playing a vital role in the success of the lettings department. The company's B Corp Certification reflects its commitment to ethical practices, making it a rewarding place to work for those passionate about property and community.
Contact Details:
Walker and Sloan Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Weston-super-Mare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Walker and Sloan Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Walker and Sloan Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Weston-super-Mare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Walker and Sloan Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Walker and Sloan Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Walker and Sloan Ltd Careers!
How to prepare for a job interview at Walker and Sloan Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
