At a Glance
- Tasks: Create engaging supporter journeys and content to boost loyalty and commitment.
- Company: Join the Walk Wheel Cycle Trust, a values-driven organisation focused on community engagement.
- Benefits: Flexible working, 28 days leave, paid volunteer days, and pension contributions.
- Other info: Embrace a culture of learning, equity, and collaboration with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in digital content creation, data management, and strong communication skills.
The predicted salary is between 29835 - 29835 £ per year.
£29,835 per annum (pro rata for part time) Ref: 225REC
Full-time 35 hours per week – we are happy to discuss flexible working
Base: Hybrid working, averaging one day a week from Bristol Hub
Contract: Permanent
Disclosure: DBS is not required for this position as the post holder will not be working with school and community groups in the region.
ABOUT THE ROLE
Team: Fundraising and Supporter Engagement
As the Supporter Stewardship Officer you will be responsible for developing, delivering, monitoring and optimising supporter content and engagement journeys that strengthen loyalty, deepen commitment and increase support.
What You’ll Be Doing
- Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
- Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
- Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.
This role is ideal for someone who enjoys thinking about supporter needs and motivations, and meeting those by using their communication skills to develop outstanding supporter experiences and journeys.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
- Skilled in creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
- Experience managing and analysing large volumes of data while ensuring compliance with data protection.
- Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
- Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
- The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.
LIVING OUR VALUES
At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:
- Always Learning – curious, open‑minded and committed to continuous improvement.
- Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
- Taking Ownership – proactive, responsible and empowered to make things better.
- Delivering Together – collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
- 28 days’ leave per annum plus bank holidays for full-time employees
- Option to buy an extra week of annual leave (pro-rata for part‑time employees)
- Paid volunteer days to support causes you care about
- Access to cycle‑to‑work schemes through Green Commute Initiative and Cycle Scheme
- Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
- Bike, computer and season ticket loans
- London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in Service benefit – 3 x annual Salary
- Family Friendly Policies
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 35 per week, Monday - Friday)
ADDITIONAL INFORMATION
Interviews will be held at the Bristol hub on the 12th or 13th October 2026. If you are unable to attend in‑person, please contact us for an alternative arrangement.
We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process.
Want to explore more roles? You can find full details about all our current job openings at: http://www.walkwheelcycletrust.org.uk/about-us/vacancies.
Read more employer: Walk Wheel Cycle Trust
Walk Wheel Cycle Trust is an exceptional employer that champions active travel and community engagement, offering a dynamic work culture where innovation thrives. With flexible hybrid working options and a commitment to employee development, you will have the opportunity to grow your skills while making a meaningful impact on local communities. Join us in fostering sustainable transport solutions in a supportive environment that values collaboration and creativity.
