WALK London is seeking a Customer Service Manager to own the customer experience from first contact to final resolution at our Basingstoke office. You will handle orders, delivery queries, returns, exchanges and refunds across email, phone and social channels, keeping responses fast and on-brand.
You’ll shape how we care for customers, improve workflows, and ensure every interaction feels personal, helpful and right first time, with a calm, hands-on approach to everyday queries.
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Customer Experience Lead – Fashion Retail, Basingstoke employer: WALK London
Walk London is an exceptional employer that fosters a creative and collaborative work environment in our Basingstoke studio. We offer opportunities for professional growth, encouraging our team to innovate and express their unique perspectives while crafting engaging content. With a focus on authentic storytelling and a supportive culture, we empower our employees to make a meaningful impact in the footwear industry.
