Shift Lead

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This role range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr – $19.00/hr

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., returns, empty packages).
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts and on-hand quantities across basic departments, stockroom, and overstock locations.
• Ensures compliance with pricing, signage, and local regulatory requirements; assists with pricing tasks as needed.
• Assists with bookkeeping activities, cash reports, cash counts, ledgers, and bill payment as necessary.
• Supports exterior and interior maintenance to maintain a clean, neat, and orderly store condition, including coordinating repairs when needed in the absence of management.
• Supports product placement, stock rotation (FIFO), and shelf readiness for consumable items.
• Has working knowledge of store systems and equipment; assists at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Bag checks of team members before leaving the store; maintains respectful relationships with coworkers.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Knowledge of store inventory control is a plus.
• Qualified applicants with arrest and conviction records will be considered.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, experience, and other factors. The role will remain open until filled. To review benefits, please visit the Walgreens benefits page or copy and paste: jobs.walgreens.com/benefits