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- Tasks: Lead the store operations, ensuring a smooth opening and closing while delivering excellent customer service.
- Company: Walgreens is a trusted pharmacy and retail leader dedicated to community health and wellness.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team where you can make a real impact on customer experiences and store success.
- Qualifications: One year of leadership or retail experience required; must be fluent in English.
- Other info: This role offers a chance to develop your skills in management and customer service.
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Join to apply for the Shift Lead role at Walgreens
This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$17.00/hr – $19.00/hr
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Responsible for holding store keys to open and close without management as necessary.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Assist with ensuring the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager.
Communications
- Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
- Reports disciplinary issues and customer complaints to management.
Basic Qualifications
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
- Prefer the knowledge of store inventory control.
- We will consider employment of qualified applicants with arrest and conviction records.
- Obtains and maintains valid PTCB certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $17 – $19 / Hourly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Shift Lead employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. As a Shift Lead, you'll be expected to model and deliver a delightful customer experience, so understanding their approach will help you stand out during the interview.
✨Tip Number 2
Brush up on your leadership skills. Since this role involves supervising team members, think of examples from your past experiences where you've successfully led a team or resolved conflicts, as these will be valuable during discussions.
✨Tip Number 3
Get to know the operational aspects of a retail environment. Understanding inventory control, cash handling, and store opening/closing procedures will show that you're prepared for the responsibilities of the Shift Lead position.
✨Tip Number 4
Network with current or former Walgreens employees if possible. They can provide insights into the company culture and expectations, which can be incredibly helpful in tailoring your approach during the application process.
We think you need these skills to ace Shift Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any leadership or supervisory roles you've held. Emphasise skills that align with the responsibilities of a Shift Lead, such as customer service, cash handling, and team management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your capability to handle store operations and enhance customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your skills related to inventory control, cash management, and customer engagement. Use keywords from the job description to ensure your application stands out to recruiters.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Walgreens
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be responsible for guiding your team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Customer experience is key in this role. Share examples of how you've gone above and beyond to assist customers. Discuss any strategies you've implemented to enhance customer satisfaction and how you handle difficult situations.
✨Familiarise Yourself with Store Operations
Understanding store operations is crucial for a Shift Lead. Brush up on your knowledge of inventory control, cash handling, and compliance with regulations. Be ready to answer questions about how you would manage these responsibilities effectively.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Shift Lead role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
