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- Tasks: Engage with customers, assist pharmacists, and manage prescriptions in a dynamic pharmacy environment.
- Company: Join Walgreens, a leader in healthcare committed to patient-centric service and career growth.
- Benefits: Enjoy flexible hours, training programs, and competitive pay while earning your certification.
- Why this job: Make a real impact in healthcare while developing valuable skills and relationships.
- Qualifications: Fluency in English and a willingness to work flexible hours are essential; prior experience is a plus.
- Other info: This role offers an exciting apprenticeship opportunity with potential for career advancement.
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you\’ll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
- Models and delivers a distinctive and delightful customer experience.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Develops strong relationships with most valuable customers.
Operations
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.
- Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16.5 – $20 / Hourly #J-18808-Ljbffr
Pharmacy Technician / Pharm Tech Apprenticeship employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Technician / Pharm Tech Apprenticeship
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Since the role is heavily focused on patient interaction, understanding their approach to customer care will help you stand out during interviews.
✨Tip Number 2
Gain some basic knowledge about pharmacy operations and common medications. This will not only boost your confidence but also demonstrate your commitment to the role when speaking with hiring managers.
✨Tip Number 3
Network with current or former Walgreens employees if possible. They can provide insights into the company culture and what skills are most valued, which can be a great advantage in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding work hours. The job requires a willingness to work evenings and weekends, so showing that you're adaptable can make a positive impression.
We think you need these skills to ace Pharmacy Technician / Pharm Tech Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Pharmacy Technician position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or pharmacy settings. If you have worked with customer service or have relevant skills like good math and computer skills, make sure to mention these.
Showcase Your Commitment to Learning: Since this role includes an apprenticeship, express your eagerness to learn and grow within the pharmacy field. Mention any relevant training or certifications you are pursuing or plan to pursue, such as PTCB certification.
Personalise Your Application: Address your application to the hiring manager if possible, and include specific examples of how you can contribute to Walgreens' patient-centric approach. This personal touch can make your application stand out.
How to prepare for a job interview at Walgreens
✨Understand the Patient-Centric Approach
Make sure to familiarise yourself with Walgreens' shift towards a patient-centric model. Be prepared to discuss how you can contribute to building strong relationships with customers and enhancing their experience.
✨Showcase Your Customer Service Skills
Since customer interaction is key in this role, think of examples from your past experiences where you provided excellent customer service. Highlight your ability to resolve issues and engage positively with customers.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for the 'earn while you learn' training programme. Discuss your commitment to gaining the necessary skills and knowledge to become a certified pharmacy technician.
✨Prepare for Technical Questions
Brush up on your knowledge of pharmacy systems and procedures. Be ready to answer questions about prescription processing, inventory management, and any relevant software you may have used in previous roles.
